Manager, Patient Accounts – Business Office

WashU IT

. Manage account posting and/or receivable and collection activities to maximize income from services rendered .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,200 - $128,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Patient Account Management, including A/R operations, income forecasting, and budget preparation. Strong analytical and interpersonal skills are essential for effective communication and problem-solving in a supervisory role.

Highest-signal resume keywords

Patient Account ManagementSupervisory ManagementTrend AnalysisAnalytical ThinkingOral Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AccountingA/R OperationsIncome ForecastingBudget PreparationData EntryCollections ManagementReportingTrend ReportingFee Schedule ManagementContract Negotiation

Soft Skills

Detail-OrientedInterpersonal CommunicationOrganizingProblem SolvingSelf Motivation

Industry Keywords

Income ProjectionsStaff DevelopmentThird-Party PayersMedical Center LiaisonCost Center Reporting

About the role

Key responsibilities & impact

Manage account posting and/or receivable and collection activities to maximize income from services rendered
Provide reporting on account reimbursement and/or A/R activity
Forecast income budgets
Implement service orientation for the patient accounts office
Develop and maintain systems for account management, data entry, collections and general A/R operations
Develop income projections and long-range plans
Provide monthly income, cost center and ad hoc reporting to the Business Manager
Maintain an environment and training opportunities supporting staff growth and development
Oversee office staffing and ensure appropriate staffing levels
Guide assistant managers in meeting monthly and annual goals
Maintain and update the master fee schedule
Prepare and monitor annual patient accounts income and expense budgets under the Business Manager's direction
Liaise with third-party payers, vendors, medical center personnel, patients and/or families in problem situations
Assist with A/R charge and collection policies
Assist with third-party payer contract negotiations
Assist supervisors in recruiting personnel

Requirements

What you’ll need

Bachelor’s degree or combination of education and/or experience may substitute for minimum education
5 years of supervisory work experience
Accounting
Analytical Thinking
Detail-Oriented
Identifying Trends
Interpersonal Communication
Oral Communications
Organizing
Patient Account Management
Problem Solving
Self Motivation
Supervisory Management
Trend Analysis
Trend Reporting
Written Communication
No specific certification/professional license is required
A driver's license is not required

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, with employee and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
Tuition coverage for employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years