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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and organizational skills in supervising clinical office operations, managing support staff, and ensuring efficient patient care. Holds relevant medical certifications and possesses a solid understanding of medical terminology and office procedures.
Highest-signal resume keywords
Medical Assistant CertificationBasic Life Support CertificationSupervision SkillsMedical TerminologyOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Office SupervisionStaff TrainingJob EvaluationsPerformance CounselingMedical Records Management
Soft Skills
Communication SkillsProblem ResolutionTeam Leadership
Certifications & Qualifications
Medical Assistant CertificationBasic Life Support Certification
Industry Keywords
Patient CareHealthcare AdministrationClinical OperationsStaffing ManagementMedical Assistant Program
About the role
Key responsibilities & impact- Supervise daily activities of clinical offices, support staff, and ancillary services associated with patient care
- Supervise support staff across clinical office sites, maintaining workflow, coverage, and schedules
- Arrange availability of medical records for services
- Resolve personnel problems, conduct staffing meetings, and document appropriately
- Interview and hire applicants
- Supervise training of new employees
- Conduct job evaluations and performance counseling
- Make salary recommendations
- Implement and maintain office procedure manuals and current job descriptions
- Maintain backup transcription services for academic and research needs
- Serve as liaison between service providers, patients, clerical staff, and support personnel
- Provide clerical backup during illnesses and vacations
- Ensure patient examination areas are staffed and maintained
- Travel locally to satellite offices as necessary
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent high school certification or combination of education and/or experience
- Relevant experience (5 years)
- Medical Assistant certification/registration-eligible graduate or scheduled to graduate from an accredited medical assistant program
- Substitution: graduate of an accredited nursing program, such as RN/LPN
- Ability to provide proof of Medical Assistant registration/certification or complete it within six months of hire, or sooner if required by the hiring manager
- Medical Assistant credentials must be obtained through in-person proctored exams from NHA, AAMA, or AMT; other bodies may require Human Resources approval
- Online-proctored exams are not sufficient
- Basic Life Support certification must be obtained within one month of hire
- BLS certification must include a skills assessment; online certifications without one are insufficient
- Communication, medical terminology, organizing, and supervision skills
- Ability to perform essential functions satisfactorily, with reasonable accommodations where applicable
Benefits
Comp & perks- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution 403(b) Retirement Savings Plan with university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with your new child
- Family care resources for childcare needs
- Adult care resources
- Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years