Supervisor, Insurance/Billing/Collection

WashU IT

. Handle day-to-day operations supporting staff with insurance matters .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $58,300 - $90,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial assistance counseling, billing education, and operational support within healthcare settings. Proficient in supervising staff, managing collections, and ensuring compliance with departmental policies.

Highest-signal resume keywords

Financial Assistance CounselingBilling EducationSupervisory ManagementCollections ManagementCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AccountingFinanceHealth InsuranceOrganizingProblem Solving

Soft Skills

CommunicationCustomer Service

Industry Keywords

Insurance MattersPatient CounselingDepartment Collection TotalsCharge Ticket ManagementEmployee Training

About the role

Key responsibilities & impact

Handle day-to-day operations supporting staff with insurance matters
Supervise, advise, and oversee posting, collections, and/or reimbursement functions
Counsel patients and families on financial assistance options
Communicate policies and educate staff on billing issues
Counsel patients on financial and account-management matters
Advise department managers on collection issues
Handle missing charge ticket lists and generate replacement tickets when needed
Work with pharmacy on appropriate drug pricing
Monitor and update monthly department collection totals
Advise affected areas on diagnoses, prices, and charges for special batches
Participate in selecting, training, supervising, and evaluating employees
Inform employees of departmental changes
Provide coverage during staff illness and vacations
Serve as backup for the HMO/PPO Representative
Assist the IBC team with special projects

Requirements

What you’ll need

Associate degree or combination of education and experience may substitute for minimum education
5 years of relevant experience
No specific certification/professional license is required
Driver's license is not required
Ability to perform duties consistent with WashU’s core mission and guiding principles
Preferred skills include Accounting, Communication, Customer Service, Finance, Health Insurance, Organizing, Problem Solving, and Supervisory Management
Successful completion of required pre-employment screening, including criminal background check and applicable checks, drug screen, employment and education/licensure verification, physical examination, vaccinations, and/or governmental registry checks

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution 403(b) Retirement Savings Plan with university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with a new child
Family care resources for childcare needs
Adult care resources
Tuition coverage for the employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years