Supervisor – Insurance, Billing, Collection

WashU IT

. Handle day-to-day operations assisting staff with insurance matters .

Posted 9/17/2026full-timeSaint Louis • Missouri • United StatesMid-LevelSenior💰 $58,300 - $90,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates comprehensive insurance knowledge and strong registration experience, with the ability to effectively manage billing issues, oversee collections, and provide financial counseling to patients and families. Proven capability in training and supervising staff while supporting process improvement initiatives.

Highest-signal resume keywords

Insurance VerificationFinancial CounselingCharge PostingNon-Contracted Plans IdentificationStaff Supervision

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance KnowledgeCharge PostingCollections ManagementFinancial Assistance CounselingInsurance VerificationBilling Issue CommunicationMissing Charges IdentificationMonthly Collection MonitoringProcess ImprovementEmployee Training

Soft Skills

CommunicationAdvisory SkillsSupervisory SkillsProblem-SolvingCollaboration

Certifications & Qualifications

Associate Degree

Industry Keywords

Insurance MattersFinancial AssistancePatient CounselingBilling PoliciesCollection IssuesDepartmental ChangesEmployee EvaluationClinical Lab Liaison

About the role

Key responsibilities & impact

Handle day-to-day operations assisting staff with insurance matters
Supervise, advise, and oversee posting, collections, and/or reimbursement functions
Counsel patients and families on financial assistance options
Communicate policies and educate staff on billing issues
Counsel on financial and account-management issues
Advise department managers on collection issues
Identify and post missing charges
Monitor and update monthly collection totals
Advise affected areas on fees, posting updates, and client billing
Participate in employee selection, training, supervision, and evaluation
Inform employees of departmental changes
Provide coverage in staff areas during illness and vacations
Assist the IBC team with special projects
Perform charge posting and insurance verification
Identify non-contracted plans and insurance issues
Support process improvement initiatives
Act as a liaison with clinical lab staff
Apply comprehensive insurance knowledge in daily operations

Requirements

What you’ll need

Associate degree or combination of education and experience may substitute for minimum education
5 years of relevant experience
Strong registration experience
Experience identifying non-contracted plans
Experience with insurance verification
Comprehensive insurance knowledge
Ability to perform essential functions satisfactorily
Successful completion of required pre-employment screening for external candidates receiving an offer

Benefits

Comp & perks

Up to 22 days of vacation, 10 recognized holidays, and sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution 403(b) Retirement Savings Plan, with university contributions starting at 7%
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, and access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs and adult care
Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years