Customer Success Manager

watchTowr

. Own a book of APAC customers as their primary point of contact for day-to-day success, questions, and coordination .

Posted 11/5/2026full-timeRemote • SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise SaaS accounts and customer success initiatives, with a strong focus on customer engagement, risk management, and process improvement. Proficient in utilizing customer success tools and metrics to drive customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementEnterprise SaaS Account ManagementCybersecurity Industry ExperienceClear Communication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MetricsProject ManagementRisk ManagementOnboardingAccount Coordination

Soft Skills

Strong Listening SkillsTime ManagementSelf-DrivenProactiveOrganizational Skills

Tools & Technologies

HubSpotIntercomGainsightVitallyKnowledge Base Management

Industry Keywords

Threat IntelligenceOffensive SecurityCustomer-Centric MindsetCustomer EngagementSaaS Solutions

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own a book of APAC customers as their primary point of contact for day-to-day success, questions, and coordination
Run onboarding, regular check-ins, and service reviews for accounts
Manage inbound support tickets by triaging, responding, and coordinating with Engineering, Labs, and Product
Track customer health signals, risks, and renewal dates; escalate identified risks early
Support renewals and expansion opportunities with existing accounts alongside senior CSMs
Support larger or more complex accounts during busy periods, incidents, or proof-of-value engagements
Own internal Customer Success projects, including process improvements, documentation, tooling cleanup, and CS reporting
Maintain and improve HubSpot, Vitally, Intercom, and internal knowledge bases
Report to the Head of Customer Success

Requirements

What you’ll need

2+ years in a customer success or project management role
Experience in the cybersecurity industry, ideally with Threat Intelligence and/or Offensive Security-type solutions
Experience managing enterprise SaaS accounts
Experience engaging and interacting with business stakeholders in client environments
Comfortable operating in an execution-heavy role with customer-facing and internal responsibilities
Clear and concise written and verbal communication skills
Strong listening skills and ability to understand customer pain points
Highly organised with strong time management skills
Ability to juggle multiple priorities simultaneously
Self-driven and proactive, comfortable working independently and collaborating with senior CSMs and cross-functional teams
Familiarity with SaaS metrics and customer success tools, preferably Gainsight, HubSpot, or Intercom
Customer-centric mindset and genuine passion for helping customers succeed

Benefits

Comp & perks

Competitive compensation
Tools and powerful kit to effectively fulfil the role
Opportunities for career progression and promotion from within
Work with cybersecurity experts on cutting-edge industry-wide challenges