Senior Data Operations Officer

WaterAid

. Process day-to-day data operations, including data imports, Direct Debit submissions and Gift Aid claims to HMRC, within agreed SLAs .

Posted 10/6/2026contractLondon • United KingdomSenior💰 £41,325 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data operations, including data imports and compliance with HMRC regulations, while ensuring high accuracy and efficiency through process improvements and automation. Strong problem-solving and communication skills are essential for collaboration with various stakeholders.

Highest-signal resume keywords

Data Operations ManagementRelational Database ExperienceBACS and Direct Debit KnowledgeData Import and ManagementProcess Improvement and Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data OperationsRelational Database PackagesData ImportingData ManagementProcess ImprovementAutomationSystem TestingData AccuracyProblem Solving

Soft Skills

Communication SkillsAttention to DetailMethodical Work Approach

Tools & Technologies

CRMIntegration Hub

Certifications & Qualifications

Basic Disclosure and Barring Service (DBS) Check

Industry Keywords

HMRC RegulationsDirect DebitGift AidEquity and InclusionStakeholder Management

About the role

Key responsibilities & impact

Process day-to-day data operations, including data imports, Direct Debit submissions and Gift Aid claims to HMRC, within agreed SLAs
Identify improvement opportunities and rapidly fix problems, particularly data rejects
Support system testing as superusers of the CRM and Integration Hub
Report to the Data Operations Manager and collaborate with the other Senior Data Operations Officer
Improve efficiency and accuracy through automation, process improvements and system enhancements
Build operational relationships with Data Engineering, CRM, Finance and third-party agency stakeholders
Champion WaterAid’s commitment to equity, inclusion and safeguarding

Requirements

What you’ll need

Excellent problem solving and communication skills
High attention to detail with ability to work methodically, ensuring minimal errors
Strong experience of using relational database packages
Experience of importing and managing large, complex data files
Knowledge of BACS, Direct Debit and Gift Aid HMRC regulations
Eligibility to work in the United Kingdom
Basic Disclosure and Barring Service (DBS) check
CV and cover letter required

Benefits

Comp & perks

36 days’ holiday (including 8 Bank Holidays)
Option to buy an extra 5 days’ annual leave
Employer pension contribution up to 10%
Flexible and hybrid-working arrangements
Season ticket loan
Free annual eye tests
‘Pay As You Give’ charitable-giving scheme
Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
Paid sabbaticals
One paid volunteer day each year