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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and engagement, while effectively communicating and building relationships with supporters. Proficient in problem-solving and proactive in identifying areas for improvement within supporter care.
Highest-signal resume keywords
Customer Service SkillsEngaging CommunicationRelationship BuildingProactive Problem-SolvingEmpathy with Development Issues
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathySelf-MotivationInitiative
Certifications & Qualifications
Basic Disclosure and Barring Service (DBS) Check
Industry Keywords
Supporter EngagementFundraisingEquity and InclusionStewardship ProgrammesOverseas Development
About the role
Key responsibilities & impact- Be the first point of contact and build relationships with current and existing supporters
- Engage, inspire and motivate people to support WaterAid for the long term over phone, email, post and social media
- Support outbound calling and stewardship programmes for people supporting WaterAid through organised or personal fundraising events
- Ensure requests for information or resources are accurately fulfilled and recorded
- Work closely with fundraising teams to drive sustainable change
- Champion WaterAid’s commitment to equity, inclusion and safeguarding
Requirements
What you’ll need- Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries
- Proven ability of writing upbeat and engaging communications
- Proven ability to build great personal conversations and truly engage with the public over phone, email and post
- Self-motivated with the ability to take initiative and identify areas for improvement
- Proactive data issue identification and problem-solving abilities
- Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment is preferred, not essential
- Empathy with overseas development issues is preferred, not essential
- Eligibility to work in the United Kingdom
- Basic Disclosure and Barring Service (DBS) check required for UK-based roles
Benefits
Comp & perks- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10%
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
- Three additional days of annual leave covering the UK office closure between Christmas and New Year