Client Success Manager

Waterfield Tech

. Build and maintain strong, trusted relationships with key client stakeholders .

Posted 10/20/2026full-timeRemote • Oklahoma • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, focusing on building strong client relationships, driving solution adoption, and managing account health. Proficient in stakeholder management and aligning technical solutions with business value.

Highest-signal resume keywords

Customer Success ManagementStakeholder ManagementAccount Health MonitoringCX, CCaaS, SaaS ExperienceClient Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationProblem ResolutionProactive Risk Management

Industry Keywords

Account ManagementClient Success PlansOperational PerformanceValue RealizationBusiness Reviews

About the role

Key responsibilities & impact

Build and maintain strong, trusted relationships with key client stakeholders
Serve as the primary day-to-day liaison and go-to resource for assigned clients
Oversee and coordinate ongoing support and service activities
Act as an escalation point for client issues and drive resolution
Develop and execute client success plans aligned to customer goals and desired outcomes
Drive adoption of Waterfield solutions and increase value realization
Monitor account health, customer sentiment, usage trends, and operational performance
Identify and proactively manage account risks
Keep the account team informed of key developments, risks, and opportunities
Identify opportunities to expand Waterfield’s footprint and uncover areas for growth
Support business reviews, including insights, performance data, and recommendations
Provide input into renewal planning
Coordinate across delivery, support, and partner teams to ensure consistent, high-quality customer service
Travel as needed

Requirements

What you’ll need

3–7+ years in Customer Success, Account Management, or Consulting
Strong communication and stakeholder management skills
Ability to connect technical solutions to business value
Experience managing multiple clients
Preferred: CX, CCaaS, SaaS, or managed services
Ability to sit for long periods of time
Normal or corrected vision and hearing to work with others in person and video conference

Benefits

Comp & perks

Healthy work-life balance
Equal employment opportunity protections
Travel as needed