Implementation Lead

Watershed

. Lead end-to-end Watershed implementations from kickoff to wrap-up .

Posted 11/6/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex software implementations and managing stakeholder relationships while driving execution and mitigating risks. Proficient in developing scalable processes and playbooks to enhance customer enablement and satisfaction.

Highest-signal resume keywords

B2B SaaS ExperienceManagement ConsultingComplex Program LeadershipExcellent Communication SkillsSystems-Thinking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Watershed ImplementationProject ManagementRisk ManagementCustomer EnablementSolution DesignStakeholder ManagementImplementation PlaybooksTooling DevelopmentAI Solutions AdoptionMilestone Mapping

Soft Skills

Relationship BuildingDetail OrientationBig Picture ThinkingAccountabilityAdaptability

Industry Keywords

B2BSaaSCustomer SuccessTechnical StakeholdersNon-Technical Stakeholders

About the role

Key responsibilities & impact

Lead end-to-end Watershed implementations from kickoff to wrap-up
Run discovery, map milestones, manage risks, and drive execution
Serve as the customer's primary point of contact during implementations
Build high-trust relationships with technical and non-technical stakeholders
Design creative solutions using existing products and services
Develop deep product and services knowledge to advise customers and make trade-offs
Conduct customer enablement on complex Watershed features
Coordinate internal and customer teams and sequence dependencies
Renegotiate timelines when inputs change
Represent customer needs to product and engineering teams
Surface patterns, blockers, and feature requests to inform the roadmap
Build scalable implementation playbooks, tooling, and processes
Partner with product, engineering, advisory, customer success, and external partners

Requirements

What you’ll need

3-6+ years in management consulting, solutions, or software implementation, preferably at a B2B SaaS company
Experience leading customers through complex programs or projects
Ability to learn new concepts quickly and thrive in a high-volume environment
Ability to manage details while seeing the big picture
Systems-thinking ability to bring structure, clarity, and momentum to ambiguous problems
Excellent communication with technical and non-technical audiences
Ability to work on multiple workstreams simultaneously and keep stakeholders accountable
Ability to identify risks and drive mitigation plans
Early adopter of AI solutions and enthusiasm for using them to drive impact
Must be willing to work from an office 4 days per week

Benefits

Comp & perks

Reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements
Inclusive recruitment process
Voluntary diversity survey participation that does not affect the job application