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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing high-quality customer support and product education, with a strong ability to communicate complex topics effectively to diverse audiences. Proficient in refining support workflows and collaborating across teams to enhance customer experience and satisfaction.
Highest-signal resume keywords
B2B/SaaS Customer Support ExperienceSupport Ticketing Software ProficiencyExcellent Verbal And Written Communication SkillsStrong Interpersonal SkillsCarbon Accounting And Emissions Measurement Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProduct EducationTechnical Issue ResolutionWorkflow RefinementSupport Ticketing SoftwareNotionLinearCarbon AccountingEmissions MeasurementB2B Customer Experience
Soft Skills
Excellent CommunicationInterpersonal SkillsMultitaskingTime ManagementSolution-Driven Approach
Industry Keywords
SustainabilityCustomer ExperienceProduct UsabilityCustomer JourneyTechnical Support
About the role
Key responsibilities & impact- Provide high-quality customer support and product education
- Respond to, research, reproduce, and resolve customer questions and issues related to the Watershed platform
- Assist customers with product features, platform usability, technical issues, product performance, and time-sensitive inquiries
- Exceed client expectations for response quality, timeliness, and overall customer experience
- Refine Support workflows, playbooks, customer journeys, and standardized resource materials
- Educate customers on platform usage and advocate for customer needs internally
- Think independently, creatively, and critically to deliver appropriate customer solutions
- Collaborate with Engineering, Product, Sales, Customer Success, Sustainability Services, and other teams
- Explain carbon accounting and emissions measurement methodology and its application to customers’ business operations
Requirements
What you’ll need- 1-2 years in a B2B/SaaS customer support environment
- Experience using support ticketing software, Notion, and Linear (or similar)
- Excellent verbal and written communication skills
- Ability to explain complex topics to technical and non-technical audiences
- Strong interpersonal skills
- Ability to multitask, prioritize, and manage time autonomously in a high-volume, evolving environment
- Solution-driven approach and ability to uncover root causes
- Curiosity and interest in learning about the sustainability space
- Must be willing to work from the Mexico City office 4 days per week
- Experience working with B2B customers in English
- Must address work authorization or visa sponsorship needs for Mexico
Benefits
Comp & perks- Reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements during the interview process