Client Operations – Systems Optimization Specialist

Waterworks

. Support the review, documentation, and improvement of Client Services processes and workflows .

Posted 10/5/2026full-timeDanbury • Connecticut • United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and documentation, with a strong focus on operational efficiency and client services. Proficient in gathering business requirements, supporting system enhancements, and utilizing reporting tools for data analysis.

Highest-signal resume keywords

Process ImprovementClient Services SupportBusiness Systems ExpertiseDocumentation SkillsReporting and Analytics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process MappingSOP CreationUser Acceptance TestingData AnalysisWorkflow Improvement

Soft Skills

Strong CommunicationOrganizational SkillsDetail-OrientedService-MindedFollow-Up Skills

Tools & Technologies

Microsoft OfficeBusiness Intelligence ToolsReporting ToolsProject Management Software

Industry Keywords

Client ServicesOperational MetricsCross-Functional TeamsSystem EnhancementsProcess Documentation

About the role

Key responsibilities & impact

Support the review, documentation, and improvement of Client Services processes and workflows
Gather input to identify inefficiencies, recurring issues, manual work, and standardization opportunities
Create and maintain process maps, SOPs, job aids, checklists, and training materials
Document current-state and future-state processes for operational improvements and system changes
Serve as Client Services business systems SME across M3, Fusion, and Business Intelligence
Gather, clarify, and document business requirements for system enhancements, reporting needs, and workflow improvements
Assist with user acceptance testing, issue tracking, validation, and post-implementation follow-up
Partner with Client Services SMEs to identify system and process challenges and support corrective actions
Maintain documentation related to system processes, enhancement requests, testing outcomes, and user guidance
Support reporting and analytics by identifying reporting goals, data requirements, and operational metrics
Partner with Business Intelligence and leadership to validate reports, dashboards, and data accuracy
Identify trends, recurring issues, and improvement opportunities using operational data
Prepare summaries, updates, and materials for leadership
Support cross-functional initiatives by maintaining project documentation, timelines, action items, risks, and follow-ups
Coordinate end-user feedback to improve adoption and sustainment
Track business impact, adoption rate, and open issues after implementation
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent experience preferred
3+ years of experience in operations, client services, process improvement, systems support, project coordination, or a related field
Strong organizational, documentation, communication, and follow-up skills
Comfortable working with business systems, reporting tools, Microsoft Office applications, and cross-functional teams
Curious, detail-oriented, service-minded, and able to identify opportunities to simplify and improve work
Ability to work after business hours and weekends to support system upgrades and testing as needed
Hybrid role requiring a minimum of 3 days per week at HQ, Danbury, CT

Benefits

Comp & perks

Extensive training
Career growth opportunities
Competitive salaries
Bonus potential
Medical, dental, and vision benefits
401k retirement savings plan
Generous PTO program including vacation, personal, and sick time
Summer half days
Volunteer day
At least 8 federal holidays
Floating holiday