Chargeback Dispute Specialist – 1 Year Contract

Wave HQ

. Own chargebacks and represent cases end-to-end, from informing the merchant and gathering evidence through disputing the chargeback to resolution .

Posted 9/23/2026contractRemote • CanadaJunior💰 CA$48,778 - CA$73,222 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in chargeback management and dispute resolution, with a strong understanding of e-commerce card payments and ACH payments. Proven ability to analyze case insights for operational improvements while maintaining excellent customer service and vendor management skills.

Highest-signal resume keywords

Chargeback ManagementDispute ResolutionE-Commerce Card PaymentsAnalytical SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chargeback RulesDispute LifecycleNACHA RegulationsPayments Canada RegulationsFraud PreventionCredit Risk ManagementACH PaymentsData AnalysisProcess ImprovementVendor Management

Soft Skills

LeadershipProblem-SolvingCommunicationRelationship BuildingTime Management

Industry Keywords

Payment Card NetworkE-CommerceFintechChargeback OperationsCollections

About the role

Key responsibilities & impact

Own chargebacks and represent cases end-to-end, from informing the merchant and gathering evidence through disputing the chargeback to resolution
Coach and educate small business owners on the dispute lifecycle and identify proactive ways to protect against future disputes
Identify policy, procedure, and process improvements within Chargeback Operations
Collaborate with Risk, Finance, and Product teams to reduce customer and Wave losses
Develop positive relationships with business owners, vendors, banking partners, and other financial institutions while ensuring accuracy, efficiency, and professionalism
Explain differences between card networks to customers
Manage multiple priorities, including business-owner support by email and phone, building chargeback cases, assisting with fraud prevention and reporting, creating customer informational content, and addressing accounts receivable while meeting deadlines
Analyze case insights and translate outcomes into improvements in chargeback efficiency and reduced collections

Requirements

What you’ll need

1–2 years of related work experience
Extensive knowledge and experience with e-commerce card payments and ACH payments, ideally both in Canada and the United States
Solid experience handling chargebacks and dispute resolution on the merchant or issuer side
Good understanding of Payment Card Network chargeback rules and regulations
Good understanding of NACHA and Payments Canada rules and regulations
Understanding of full credit card chargeback dispute life cycles
Excellent customer service, relations, and/or vendor management skills
Strong analytical and problem-solving skills
Demonstrated leadership skills and desire to support others toward team goals
Ability to manage deadlines in a fast-paced, high-volume environment
Experience managing collection and/or credit risk practices
Knowledge of fraud and risk best practices or fintech experience would be an asset

Benefits

Comp & perks

Inclusive and accessible candidate experience
Recruitment accommodations available upon request
Confidential AI-assisted interview note-taking using Google Gemini