Financial Services Operations Analyst

Wave HQ

. Serve as the primary operations owner for an assigned product line, such as Refund Transfer, Emerald Card & Spruce, Lending, or Wave .

Posted 10/23/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$64,800 - CA$97,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product operations management, including operational execution, testing, and compliance within financial services. Proficient in leading product launches and enhancements while ensuring operational readiness and efficiency.

Highest-signal resume keywords

Product Operations ManagementOperational Testing and ValidationFinancial Services ExperienceSQL ProficiencyChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExecutionProcess DocumentationQuality AssuranceAnalytical SkillsProblem-Solving Skills

Soft Skills

Strong Communication SkillsAbility to Navigate AmbiguityTeam Collaboration

Tools & Technologies

Workflow ToolsOperational PlatformsData Insights Tools

Industry Keywords

BankingFintechConsumer LendingPayment ProductsRegulatory Compliance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the primary operations owner for an assigned product line, such as Refund Transfer, Emerald Card & Spruce, Lending, or Wave
Partner with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes
Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines
Execute and support end-to-end product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts
Lead operational testing and validation, including functional testing, end-to-end scenario testing, and quality checks
Own and maintain product-specific operating procedures
Identify automation, tooling, and process-efficiency opportunities
Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation
Act as a subject matter expert for product operations, supporting issue resolution, root-cause analysis, and escalations
Provide leadership with updates and insights on readiness status, risks, defects, and outcomes related to product changes

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent through a combination of education and related work experience
3+ years of related experience in banking, financial services, operations, or lending
Strong experience in financial services, fintech, or regulated operational environments
Understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support
Ability to execute complex changes, manage dependencies, and work across multiple teams
Experience with operational testing, audit support, controls, or quality assurance
Strong analytical and problem-solving skills
Ability to document processes clearly and think end-to-end across systems and functions
Ability to navigate ambiguity and balance multiple priorities
Strong written and verbal communication skills, including executive-ready updates
Proficiency using data and operational insights to identify issues and improvements
Direct experience supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products
Familiarity with regulatory and compliance considerations tied to financial products
Experience working with technology or product teams on changes
Exposure to automation, workflow tools, or operational platforms
Experience supporting product launches, pilots, or major enhancements
Comfort operating as a dedicated product owner within an operations organization
Proficiency in SQL or PBI

Benefits

Comp & perks

Inclusive and accessible candidate experience
Recruitment accommodations available
Google Gemini used during interviews for confidential note-taking
Flexible ways of working and resources to be successful and connected