FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Engagement Manager
wawa fertility. Own the end-to-end customer journey across onboarding, implementation, adoption, retention, and expansion .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the end-to-end customer journey in B2B SaaS environments, focusing on onboarding, implementation, and retention strategies. Proven ability to drive product adoption and translate customer feedback into actionable insights while managing complex stakeholder relationships.
Highest-signal resume keywords
B2B SaaS Customer SuccessProgramme ManagementProject ManagementStakeholder ManagementCustomer Health Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingImplementationWorkflow IntegrationRisk ManagementSuccess PlanningEngagement PlaybooksSaaS Adoption FrameworksCustomer Health Models
Soft Skills
Ownership MindsetStructured ThinkingComfort with Ambiguity
Industry Keywords
HealthcareHealth TechRegulated EnvironmentsOperational ConsultingTransformation Consulting
About the role
Key responsibilities & impact- Own the end-to-end customer journey across onboarding, implementation, adoption, retention, and expansion
- Act as the primary post-sale partner for clinics
- Lead structured onboarding and implementation programmes
- Coordinate Product, Engineering, and Support to drive milestones, manage risk, and ensure timely go-live
- Drive product adoption and workflow integration
- Develop clinic-specific success plans and provide enablement, guidance, and best-practice recommendations
- Monitor customer health and engagement signals
- Mitigate churn risk and identify expansion opportunities
- Partner with clinics to unlock additional platform value
- Translate customer feedback into actionable insights
- Partner with Product and Engineering on improvements
- Contribute to engagement playbooks and scalable processes
Requirements
What you’ll need- 3+ years in a B2B SaaS Customer Success / Engagement Manager role, or in operational/transformation consulting focused on technology implementation
- Proven delivery track record
- Strong programme and project management capability
- Ability to manage complex, multi-workstream implementations
- Experience managing complex clinical, operational, and executive stakeholder environments
- Commercial awareness focused on retention and growth
- Strong ownership mindset and structured thinking
- Comfortable with ambiguity
- Bonus: experience in healthcare, health tech, or regulated environments
- Bonus: familiarity with SaaS adoption frameworks and customer health models
Benefits
Comp & perks- Competitive base salary plus a quarterly variable component tied to clinic growth and adoption
- Real equity, real upside
- Growth and learning opportunities across implementation, account management, and commercial strategy
- Hybrid and flexible work arrangement
- Lunch provided on office days
- Mission-driven work supporting global fertility care
- Ownership and direct impact
- Opportunity to join an early, high-performing team