Patient Services Representative

Wayne State University Physician Group (UPG)

. Perform reception and administrative duties in an outpatient clinic .

Posted 10/5/2026full-timeLivonia • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medical billing, patient check-in and check-out processes, and effective communication with patients and healthcare teams. Skilled in navigating EHR systems and maintaining patient confidentiality while providing exceptional customer service.

Highest-signal resume keywords

Medical Billing ExperienceEHR System ExperienceMicrosoft Excel ProficiencyCustomer Service SkillsKnowledge of Medical Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingPatient Check-InPatient Check-OutEHR SystemsTyping 35 WPMAlphanumeric Data EntryMedical TerminologyPayment ProcessingAppointment SchedulingAttention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingInterpersonal SkillsMultitasking

Tools & Technologies

NextgenAthenaMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School DiplomaMandatory Annual TB Test

Industry Keywords

Outpatient ClinicPatient-Centric CareHealthcare DeliveryQuality and SafetyFinancial Assistance

About the role

Key responsibilities & impact

Perform reception and administrative duties in an outpatient clinic
Interact with patients, guests, families, physicians, and clinical team members
Greet patients and guests by telephone and in person
Schedule appointments according to defined protocols
Explain appointment dates, arrival times, locations, and answer questions
Answer high-volume inbound calls and place outbound calls
Monitor voicemail, maintain records and files, and sort and distribute mail and facsimiles
Navigate multiple healthcare platforms and reference materials to assist patients
Complete patient check-in and check-out processes
Confirm patient identity, demographics, insurance, prior authorizations, physician referrals, and other required information
Collect co-payments, service fees, and past-due balances
Identify eligibility for self-pay, sliding fee scale discounts, grant funding, financial assistance, and budget plans; provide applications, review documentation, and enroll eligible patients
Post payments, process billing information, and complete end-of-day closing procedures
Prepare daily reconciliation and bank deposit forms
Provide courteous, timely customer service while maintaining privacy and confidentiality
Maintain safe and clean workspaces and patient waiting areas
Inform patients of appointment delays or changes
Follow quality, patient safety, benefits verification, pre-authorization, payment collection, and no-show procedures
Travel to other WSUPG clinic locations as needed
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Minimum 2-3 years Medical Billing or Physician Office experience
EHR system experience required
Previous experience in a customer service position preferred
Previous experience with Nextgen or Athena systems preferred
Strong working knowledge of Microsoft Excel and Word
Knowledge of basic medical terminology
Basic office skills including typing 35 wpm and accurately entering alphanumeric data
High level of attention to detail
Excellent verbal and written communication and problem-solving skills
Ability to communicate sensitive financial information
Excellent interpersonal and customer service skills
Ability to multitask and work independently and with a team
Ability to deal with stressful situations while maintaining professionalism
Knowledge of medical insurance and medical office billing
Ability to sit for long periods and lift up to 50 pounds
Sensitivity when working with seriously ill patients and their families
Commitment to patient-centric, efficient healthcare delivery focused on quality, safety, and operational excellence
Compliance with departmental health and safety policies and procedures
Mandatory annual TB test based on department guidelines
Additional hours may be required based on business needs

Benefits

Comp & perks

Full-time, 40-hour work week
EEO/AA/Veteran/Disability Employer