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About the role
Key responsibilities & impact- Responsible for learners’ success and motivation in Operations Management, including Data & AI
- Coach and support learners in the Flipped Classroom model
- Encourage active engagement with learning content and its practical application
- Facilitate discussion and knowledge sharing through innovative formats
- Create a positive learning and working environment
- Support learners with the individual completion of assignments as part of project work
- Assess project work
- Support the ongoing development and enhancement of the product
- Teach remotely from a home office
- Analyze and optimize operational processes and performance
- Prepare analyses and reports, for example using Microsoft Excel and Power BI
- Lead and develop teams in data-driven environments
- Use KPIs in performance management and conduct feedback and development meetings
- Manage resources and ensure operational stability
- Carry out forecasting, scenario planning, data-driven capacity planning, and risk management
- Evaluate options for action and make informed make-or-automate decisions
Requirements
What you’ll need- Native-level proficiency in German, the training language (C2)
- At least two years of professional experience in Operations Management
- Extensive hands-on experience in Operations Management, day-to-day operational management, and the data-driven analysis and optimization of business processes
- Degree, vocational training, or comparable qualification in Business, Business Administration, Operations Management, or a related field
- Proficiency with Jira, Microsoft Office—particularly Excel and PowerPoint—Power BI, Microsoft Dynamics, and/or Gamma
- Extensive experience in day-to-day operational management
- Ability to prioritize based on available data, make decisions under time pressure, and handle incomplete data and escalation situations
- Practical experience using generative AI tools such as ChatGPT, Claude, or comparable applications
- Understanding of the opportunities and limitations of AI in operational contexts, as well as fundamental legal and ethical considerations
- Include an overview of projects in which AI tools were used in Operations Management, including a brief description of the tools used and how they were applied
- Experience analyzing and optimizing operational processes and performance using KPI systems, root cause analysis, and systems thinking
- Ability to identify interfaces, dependencies, and potential misinterpretations of data
- Experience leading and developing teams in data-driven environments
- Experience with KPI-based performance management, feedback and development meetings, and the professional handling of conflicts and resistance
- Experience in resource management and ensuring operational stability, particularly in forecasting, scenario planning, data-driven capacity planning, and risk management
- Ability to evaluate options for action and make well-founded make-or-automate decisions
- Several years of experience as an online trainer in adult education (preferred)
- Broad range of methods and tools in training methodology and instructional design (preferred)
- Experience applying innovative methods to engage learners (preferred)
- A New Work mindset and enthusiasm for experimenting with new learning technologies (preferred)
- Strong communication skills and enjoyment of working as part of a team (preferred)
Benefits
Comp & perks- Flexible home-based working
- Remote work with Microsoft 365 and Copilot
- Innovative working environment
- Comprehensive onboarding
- Discount on obtaining the AEVO trainer qualification
- Active exchange among trainers and digital networking events
- Long-term contractual security
- Structured advance planning period of three to nine months
- Competency-based, fair, and reliable assignment planning
- Welcoming and supportive team culture
- Individual opportunities to develop your potential
- Autonomous working