Lead D365 CRM Consultant

WBS

. Take functional ownership of the Microsoft Dynamics 365 platform .

Posted 10/25/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Microsoft Dynamics 365, focusing on functional ownership, strategic development, and integration of CRM systems. Proficient in analyzing business processes, formulating requirements, and providing functional leadership within a collaborative environment.

Highest-signal resume keywords

Microsoft Dynamics 365 Sales ExpertiseBusiness Process OptimizationFunctional Requirements DefinitionMicrosoft Power Platform KnowledgeGerman Language Proficiency (C1)

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Applicant Tracking System Keywords

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Hard Skills

CRM System Functional DesignUser Story FormulationData Model DefinitionIntegration Architecture UnderstandingAgile MethodologiesBusiness Process AnalysisAI-Supported Working MethodsD365 Licensing Models KnowledgeMigration Project ExperienceCustomizations Evaluation

Soft Skills

Functional LeadershipCollaboration with StakeholdersWorkshop FacilitationConflict ResolutionMentoring Colleagues

Tools & Technologies

Microsoft Dynamics 365Microsoft Power PlatformDataverseAzure DevOpsPower BI

Certifications & Qualifications

MB-210PL-200PL-600

Industry Keywords

CRMERP ProcessesEducation SectorNGO SectorSocial-Impact Sector

Tech Stack

Tools & technologies

AzureERP

About the role

Key responsibilities & impact

Take functional ownership of the Microsoft Dynamics 365 platform
Ensure that requirements, processes, and data work together effectively across all areas
Drive the strategic development, functional design, and implementation support of the CRM ecosystem
Provide functional guidance to the requirements team
Own the overall functional design of the CRM system
Ensure consistent integration of Dynamics 365 Sales, Customer Insights, and customized system areas
Analyze and prioritize requirements from business units and translate them into solutions, user stories, and optimized end-to-end processes
Define functional requirements for the data model and business processes, collaborating with the Tech Lead and stakeholders
Make functional decisions in cases of conflicting priorities, establish quality standards, and provide functional approval for requirements and concepts
Provide functional leadership to the requirements team and further develop its expertise, methodologies, and standards
Monitor new features, releases, and developments in the Microsoft ecosystem and derive initiatives for the CRM platform

Requirements

What you’ll need

At least 6 years of professional experience as a CRM Consultant, Solution Consultant, Lead Business Analyst, or in a comparable role within the Microsoft Dynamics 365 Customer Engagement environment
Ideally, experience in consulting or implementation projects
Strong expertise in Microsoft Dynamics 365 Sales
Ideally, experience with Dynamics 365 Customer Insights
In-depth understanding of the standard functionality of the Microsoft Dynamics 365 platform
Experience analyzing, modeling, and optimizing business processes
Experience formulating precise requirements, user stories, and acceptance criteria
Very good understanding of Microsoft Power Platform, Dataverse, and integration architectures
Ability to functionally evaluate configurations, customizations, and bespoke developments
Experience facilitating workshops and collaborating with business units, stakeholders, and key users
Proven experience in the functional development of colleagues and in establishing methodologies, standards, and capabilities in requirements management
German at least C1 level
English at least B2 level
Confident use of AI-supported working methods
Good understanding of D365 licensing models and their impact on functionality and costs
Knowledge of Microsoft Dynamics 365 Business Central and CRM and ERP processes is desirable
Experience with migration projects or replacing and consolidating legacy system landscapes is desirable
Experience providing functional leadership and collaborating with external implementation partners is desirable
Practical experience with agile ways of working and Azure DevOps is desirable
Microsoft certifications in the Dynamics or Power Platform space, such as MB-210, PL-200, or PL-600, are desirable
Experience with Power BI and industry knowledge in the education, NGO, or social-impact sector is desirable

Benefits

Comp & perks

30 days of annual leave
Home office options
Sabbatical
Up to 180 days of working abroad
Vacation and workations at our seminar centers in Berlin and Pommritz
Offers and discounts through Corporate Benefits
Company running events
Sports and relaxation programs with Voiio
JobRad bicycle leasing
Corporate fitness with EGYM Wellpass
Yoga retreats
Dietary supplements
Ergonomic workplace equipment
Coaching and consulting services
A wide range of training opportunities
Three professional development days
Individual professional and personal development
LinkedIn Learning
Team development programs
Leadership Management Program
Microsoft 365 with Copilot
Excellent compatibility between career and family life
Paid days off to care for sick children
Family vacations at our seminar centers
Paid special leave to care for relatives
Digital childcare and tutoring with Voiio
Annual celebrations
Mindful meeting culture
Onboarding seminars and onboarding buddies
Open culture of learning from mistakes and giving feedback
Autonomous working environment
Meaningful work with social impact
Commitment to the common good, with a focus on sustainability
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