Lead D365 CRM Consultant

WBS

. Take functional ownership of the Microsoft Dynamics 365 platform .

Posted 9/24/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Microsoft Dynamics 365, including Sales and Customer Insights, with a strong ability to analyze business processes and translate requirements into functional designs. Proficient in leading teams, facilitating workshops, and implementing CRM solutions while ensuring integration with the Microsoft ecosystem.

Highest-signal resume keywords

Microsoft Dynamics 365 SalesDynamics 365 Customer InsightsBusiness Process OptimizationMicrosoft Power PlatformAgile Methodologies

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Hard Skills

CRM ConsultingFunctional DesignRequirements AnalysisUser Story FormulationData ModelingIntegration ArchitectureConfiguration EvaluationWorkshop FacilitationAI-Assisted WorkingD365 Licensing Models

Soft Skills

Functional LeadershipCollaborationStakeholder EngagementMentoring

Tools & Technologies

Azure DevOpsPower BIDataverse

Certifications & Qualifications

MB-210PL-200PL-600

Industry Keywords

Education SectorNGOPublic-Benefit Sector

Tech Stack

Tools & technologies

AzureERP

About the role

Key responsibilities & impact

Take functional ownership of the Microsoft Dynamics 365 platform
Shape the strategic development, functional design, and implementation support of the CRM ecosystem
Provide functional guidance to the requirements team
Own the overall functional design of the CRM system
Ensure consistent integration of Dynamics 365 Sales, Customer Insights, and customized system areas
Analyze and prioritize requirements from business departments and translate them into solutions, user stories, and optimized end-to-end processes
Define functional requirements for the data model and business processes
Work closely with the Tech Lead and relevant stakeholders
Make functional decisions in cases of conflicting priorities, establish quality standards, and provide functional approval for requirements and concepts
Provide functional leadership to the requirements team
Further develop competencies, methods, and standards, and expand D365 expertise
Monitor new features, releases, and developments in the Microsoft ecosystem and derive initiatives for the CRM platform

Requirements

What you’ll need

At least 6 years of professional experience as a CRM Consultant, Solution Consultant, Lead Business Analyst, or in a comparable role within the Microsoft Dynamics 365 Customer Engagement environment
Experience in consulting or implementation projects is preferred
Solid expertise in Microsoft Dynamics 365 Sales
Experience with Dynamics 365 Customer Insights is preferred
In-depth understanding of the standard functionality of the Dynamics 365 platform
Experience analyzing, modeling, and optimizing business processes
Experience formulating precise requirements, user stories, and acceptance criteria
Very good understanding of the Microsoft Power Platform, Dataverse, and integration architectures
Experience functionally evaluating configurations, customizations, and bespoke developments
Experience facilitating workshops and collaborating with business departments, stakeholders, and key users
Proven experience in the professional development of colleagues and in establishing methods, standards, and competencies for requirements management
Very good German language skills, at least C1 level
Very good English language skills, at least B2 level
Confident use of AI-assisted ways of working
Good understanding of D365 licensing models and their impact on functionality and costs
Knowledge of Microsoft Dynamics 365 Business Central and the interaction between CRM and ERP processes is an advantage
Experience with migration projects or replacing and consolidating established system landscapes is an advantage
Experience functionally managing and collaborating with external implementation partners is an advantage
Practical experience with agile methodologies and Azure DevOps, particularly backlogs, user stories, and boards, is an advantage
Microsoft certifications in the Dynamics or Power Platform environment, such as MB-210, PL-200, or PL-600, are an advantage
Experience with Power BI and, ideally, industry knowledge in the education, NGO, or public-benefit sector

Benefits

Comp & perks

30 days of vacation
Home office options
Sabbatical
Up to 180 days of working abroad
Vacation and workation opportunities at our seminar houses in Berlin and Pommritz
Corporate benefits discounts
Company fun runs
Sports and relaxation programs with Voiio
JobRad bicycle leasing
Corporate fitness with EGYM Wellpass
Yoga retreats
Dietary supplements
Ergonomic workplace equipment
Coaching and consulting services
Various training opportunities
Three professional development days
Individual professional and personal development
LinkedIn Learning
Team development programs
Leadership Management Program
Microsoft 365 with Copilot
Excellent compatibility of career and family life
Paid days off to care for sick children
Family vacations at our seminar houses
Paid special leave to care for relatives
Digital childcare and tutoring with Voiio
Annual celebrations
Mindful meeting culture
Onboarding seminars and onboarding buddies
Open culture of learning from mistakes and giving feedback
Autonomous working
Meaningful work with social impact
Public-benefit focus with an emphasis on sustainability
Herzensprojekte donation campaign by WBS GRUPPE