Associate Research & Insights Director – Social Intelligence

We Are Social

. Act as the operational and strategic anchor across day-to-day accounts .

Posted 11/6/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client accounts and developing tailored research methodologies, with a strong focus on social listening and intelligence platforms. Capable of converting complex data into actionable insights and mentoring junior analysts to enhance team performance.

Highest-signal resume keywords

Social Listening ProficiencyTailored Research MethodologiesCustom Measurement FrameworksEnd-to-End Reporting ManagementMentoring Junior Analysts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisResearch Methodology DevelopmentMulti-Channel ReportingCultural Insights IntegrationProject Execution

Soft Skills

Problem SolvingAdaptabilityPrioritizationCommunication

Tools & Technologies

TalkwalkerBrandwatchPulsarMeltwaterGWI

Industry Keywords

Social MediaDigital ResearchCreative AgenciesClient ServicesStrategic Recommendations

Tech Stack

Tools & technologies

Pulsar

About the role

Key responsibilities & impact

Act as the operational and strategic anchor across day-to-day accounts
Independently manage small-to-medium clients and research approaches
Support delivery and scoping for larger, complex client programmes
Advise Client Services, Strategy, Editorial, and Creative teams
Turn complex data into actionable strategic recommendations explaining what happened, why it happened, and what brands should do next
Architect tailored research methodologies aligned with data collection setup and strategic client scope requirements
Establish custom measurement frameworks and baseline metrics for brand evaluation across the consumer lifecycle
Manage end-to-end reporting cycles and convert raw multi-channel social datasets into executive-ready narratives
Refine brief interpretations to reduce delivery friction and ensure on-time project execution
Surface cultural insights and uncaptured audience behaviours to support organic account expansion
Mentor junior research analysts through structured goal-setting
Develop exploratory insight initiatives and artificial intelligence integrations to create scalable research products

Requirements

What you’ll need

Established track record within social, digital, research, or creative agencies
Experience operating at Senior Lead or established Senior Analyst / Account Lead level, ready for Associate Director responsibilities
Hands-on proficiency in social listening and intelligence platforms, such as Talkwalker, Brandwatch, Pulsar, Meltwater, and GWI
Ability to solve problems adaptively in real time
Ability to prioritise multiple client workstreams and meet key milestones
Experience architecting tailored research methodologies across social intelligence platforms
Experience establishing custom measurement frameworks and baseline metrics
Experience managing end-to-end reporting cycles using multi-channel social datasets
Experience refining brief interpretations and supporting on-time project execution
Experience integrating cultural insights across client accounts
Experience mentoring junior research analysts
Experience developing exploratory insight initiatives and artificial intelligence integrations

Benefits

Comp & perks

25 days holiday
Pension scheme
Life assurance
WAS Passport scheme
Work From Anywhere scheme
Support, adjustments, or accommodations during the recruitment process
Inclusive and supportive workplace culture
Opportunities to connect with colleagues around the world