Account Manager

We Are Working

. Serve as the main point of contact for client accounts, driving retention, satisfaction, and account growth .

Posted 10/13/2026full-timeRemote • Missouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Account Management, focusing on retention, satisfaction, and growth while effectively leading remote teams. Proficient in HubSpot and CRM tools, with strong project management and communication skills to enhance client onboarding and service delivery.

Highest-signal resume keywords

Client Account ManagementHubSpot ProficiencyTeam LeadershipProject ManagementCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingCRM ManagementPerformance MonitoringTeam Performance AuditingService Level Agreement (SLA) Management

Soft Skills

Exceptional CommunicationInitiativeProblem SolvingTime ManagementMultitasking

Tools & Technologies

HubSpotMicrosoft Office SuiteManagement Tools

Industry Keywords

Customer SuccessAccount ManagementClient RetentionOperational RoadblocksEngagement Metrics

About the role

Key responsibilities & impact

Serve as the main point of contact for client accounts, driving retention, satisfaction, and account growth
Manage and lead assigned remote teams and supervisors, ensuring service delivery matches client expectations and SLAs
Oversee HubSpot setups, client workflows, and CRM activity, or manage clients utilizing these services
Support client onboarding
Proactively audit team performance
Resolve operational roadblocks
Monitor client health metrics including engagement, performance, and retention
Document updates in management tools
Identify expansion opportunities for additional services or staffing

Requirements

What you’ll need

Exceptional, top-tier spoken and written English (clear, assertive, and professional)
Practical familiarity with HubSpot, or strong experience with comparable CRM tools paired with a fast ability to learn
Minimum 3+ years in Customer Success or Account Management
Proven experience supervising or leading teams
Quick learner who takes initiative, handles difficult client scenarios with composure, and continuously improves team workflows
Strong project management, time management, and multitasking skills
Proficiency in Microsoft Office Suite or similar tools
Familiarity with CRM systems is a plus
Ability to work 9:00 AM–5:00 PM EST

Benefits

Comp & perks

100% remote work environment
Flexible schedule
Opportunity to make a direct impact on customer success and operational excellence
Work with international clients and dynamic teams
Opportunity to be part of a growing company focused on delivering high-quality service and measurable results