Customer Experience Specialist, P&C Insurance

We Insure

. Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers .

Posted 11/11/2026full-timeRemote • Florida • United StatesJunior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on effective communication, multitasking across multiple systems, and maintaining high productivity in a fast-paced environment. Proficient in processing insurance-related inquiries and documentation while ensuring customer retention and satisfaction.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceInsurance Industry ExperienceMicrosoft 365 ProficiencyFlorida Property & Casualty Insurance License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ProcessingDocumentation ManagementMultitaskingTyping Speed (45 WPM)Customer Interaction Documentation

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailDependabilityAdaptability

Tools & Technologies

Insurance Carrier SystemsMicrosoft 365

Certifications & Qualifications

Florida Property & Casualty Insurance License

Industry Keywords

InsuranceCustomer RetentionService RequestsBillingCoverage Changes

About the role

Key responsibilities & impact

Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers
Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests
Navigate multiple insurance carrier systems to accurately process customer requests
Manage a high volume of calls and service requests while meeting quality, efficiency, and productivity goals
Document customer interactions and process policy changes accurately
Support customer retention and identify opportunities for additional coverage
Participate in ongoing training, coaching, and process improvements

Requirements

What you’ll need

Florida residents only
2+ years of customer service experience
Minimum of 1 year of call center experience required
Insurance industry experience strongly preferred
Strong verbal and written communication skills with attention to detail
Ability to multitask across multiple systems while assisting customers
Proficiency with Microsoft 365
Ability to type at least 45 words per minute
Dependable, adaptable, and comfortable working independently and collaboratively
Ability to work in a fast-paced, metrics-driven environment and apply feedback
Reliable, high-speed internet connection
Dedicated, quiet workspace suitable for handling customer calls
Must be willing to obtain and maintain the required Florida Property & Casualty insurance license within 30 days of hire

Benefits

Comp & perks

Paid training
Exam fees covered for the first two attempts
Full-time remote work
Ongoing training and coaching
Process improvement participation