Senior Specialist, Incident Response

Wealthsimple

. Deliver proactive, cadence-based briefs to senior leaders .

Posted 10/16/2026full-timeRemote • CanadaSenior💰 CA$89,000 - CA$112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis communications and incident response, effectively translating technical information into clear messaging for stakeholders. Proven ability to manage high-severity situations while engaging cross-functional teams and ensuring compliance with regulatory standards.

Highest-signal resume keywords

Crisis CommunicationsIncident ResponseStakeholder EngagementTechnical TranslationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResponseCrisis CommunicationsTechnical TranslationSystem Telemetry AnalysisPost-Incident ReviewOperational Crisis ManagementData AnalysisSQL

Soft Skills

Rapid Judgment Under PressureComfort With AmbiguityEmpathy

Tools & Technologies

SlackNotionLinearPagerDutyRootlyDatadogPreset

Industry Keywords

FintechSaaSDigital ProductComplianceLegal Studies

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Deliver proactive, cadence-based briefs to senior leaders
Author clear, transparent external communications including status pages, app/web banners, and client emails
Translate system logs, error codes, and technical root causes into plain-language client and business impact
Identify when Legal or Compliance review is required during crises
Integrate regulatory checks into the incident response flow
Serve as chief editor for team communications
Establish playbooks and writing standards for accuracy, speed, and empathy
Shield responders from external noise during active incidents while keeping stakeholders aligned
Rapidly identify and engage stakeholders across Engineering, Product, CX, Legal, and Risk
Navigate high-severity situations and manage executive expectations
Partner with Data Science to quantify incident impact
Lead post-incident reviews to drive root-cause remediation and long-term CX improvements

Requirements

What you’ll need

5+ years in major incident response, crisis communications, or technical service operations within fintech, high-growth SaaS, or fast-paced digital product environments
Proven track record leading live-fire, SEV-1/P0 operational crises from inception to resolution
Rapid, decisive judgment under pressure
Exceptional crisis communications and translation skills
Ability to translate system telemetry, logs, and engineer chatter into clear client messaging and executive updates
Fluency with modern tech workflows including Slack, Notion, and Linear incident bots
Experience in fast, distributed, async-first environments
Ability to engage stakeholders across Engineering, Product, CX, Legal, Compliance, and Leadership
Comfort with ambiguity and chaos in high-stakes, reputationally sensitive events
Educational background or formal training in Communications, Public Relations, Journalism, Legal Studies, or a related discipline (nice to have)
Incident tooling fluency with PagerDuty, Rootly, Datadog, Preset, and SQL (nice to have)
Risk intuition regarding compliance, legal, and reputational risk in a regulated financial institution (nice to have)
Fluency in both English and French (nice to have)
Legally eligible to work in Canada
Permanent residence location in Canada

Benefits

Comp & perks

Top-tier health benefits and life insurance
Long-term group savings with employer match, through Wealthsimple for Business
20 vacation days
4 wellness days
Unlimited sick and mental health days per year*
Work outside Canada for up to 90 days per year*
Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
Equity