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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone communication and prompt written communication skills while managing multiple channels such as calls, texts, and social media messages. Proficient in CRM data entry and lead qualification, ensuring accurate and timely responses to potential clients.
Highest-signal resume keywords
Strong Phone CommunicationCRM ExperienceLead Intake ManagementAttention To DetailPrompt Written Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryLead QualificationSOP AdherenceEstimate PreparationCRM Management
Soft Skills
Polite CommunicationEngaging PresenceOrganizational SkillsTime Management
Tools & Technologies
LinkedPhoneMeta Business SuiteHouse Call ProSlack
Industry Keywords
Construction IndustryConcrete Industry
About the role
Key responsibilities & impact- Answer incoming calls through the LinkedPhone app
- Handle typically fewer than 10 calls per day
- Capture caller names, phone numbers, emails, project locations, and project details
- Text prospects, answer basic questions, and receive job-site photos using LinkedPhone SMS
- Monitor voicemails and call recordings and promptly follow up on missed calls
- Manage Facebook and Instagram messages through Meta Business Suite
- Monitor website form submissions in House Call Pro and convert them into estimate files
- Enter social media lead details into House Call Pro
- Respond to new messages and leads within the first 15 minutes during business hours
- Follow escalation workflows so no lead goes unanswered
- Review and update after-hours AI intake logs every Monday or next business day
- Qualify leads using SOPs covering travel distance, service area, and travel fees
- Politely decline requests for services the company does not offer
- Log all lead information accurately in House Call Pro
- Notify the team in Slack when leads are entered and confirm House Call Pro notifications
- Grow into preparing rough project estimates and providing budget ranges
- Schedule in-person estimate appointments for the field team
- Clean, organize, and audit CRM records and system data
- Update SOP documentation and complete administrative micro-tasks
Requirements
What you’ll need- Strong phone communication with a clear, polite, engaging, and confident phone presence
- Prior experience handling inbound calls and lead intake
- High attention to detail and accurate data entry
- Prompt written communication skills
- Ability to manage calls, texts, social media messages, and CRM alerts simultaneously
- Ability to follow written and video SOPs and work productively with minimal supervision
- CRM experience, preferably House Call Pro or a similar CRM
- Construction or concrete industry experience is a bonus but not required
- Business-casual attire for meetings
- Professional setup with clean background, good camera, good microphone, and strong Wi-Fi
Benefits
Comp & perks- 13th Month Bonus
- Permanent work-from-home / remote set-up
- Health insurance
- Dental insurance
- Mental health insurance
- Great starting salary
- Growth opportunity
- Performance-based raises
- Prizes and bonuses
- Training provided for House Call Pro
- Real growth path into expanded responsibilities and financial growth
- Written and video SOPs for onboarding and role development
- High-trust environment with independence and no micromanagement