Operations Manager, AP

WeAssist.io

. Act as the CEO's right-hand operator and integrator across Sales, Marketing, Customer Success, and Product .

Posted 10/10/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational leadership with expertise in managing cross-departmental execution, optimizing processes, and enhancing client engagement. Proficient in utilizing AI tools and CRM systems to drive efficiency and improve communication across teams and clients.

Highest-signal resume keywords

Senior Operations Leadership ExperienceTech and CRM LiteracyEvent and Cohort ManagementHigh Availability and ResponsivenessClient Community Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Process OptimizationKPI Tracking and OptimizationClient Onboarding WorkflowsData-Driven Decision MakingAutomation Workflows Management

Soft Skills

Confident LeadershipExcellent CommunicationNo-Ego MindsetBias for ActionProblem-Solving

Tools & Technologies

GoHighLevelSlackWhatsAppSkoolCircleWistiaChatGPTClaudeZapierMake.com

Industry Keywords

Software/SaaSAI StartupCoaching/EducationInfo-ProductBootcamp/Cohort Business

About the role

Key responsibilities & impact

Act as the CEO's right-hand operator and integrator across Sales, Marketing, Customer Success, and Product
Own day-to-day cross-departmental execution and keep teams, projects, and priorities aligned
Own and optimize company-wide SOPs, processes, and systems
Monitor setter and closer activity, responsiveness, speed-to-lead, and follow-up protocols
Enforce Customer Success SOPs and audit client response quality and resolution speed
Identify and quickly fix operational bottlenecks and breakdowns
Monitor, organize, and process 500–1,000+ daily messages across internal channels and client groups
Oversee communications for 1,000+ high-ticket clients across online communities
Maintain responsiveness on Slack and WhatsApp across Australian and US time zones
Maintain tracking systems and notes for client inquiries and action items
Protect the CEO's time through troubleshooting, follow-ups, and coordination
Support administrative and travel logistics, including flights, hotels, venue scouting, calendars, and meeting notes
Resolve client escalations and service disputes
Represent the brand on partnership, business development, and vendor calls
Coordinate approximately six major events annually, including virtual bootcamps and in-person masterminds
Manage cohort schedules, attendee communications, onboarding, workshop materials, venues, catering, and logistics
Track participant accountability across workshops and cohorts
Travel to US-based events when required
Define, track, and optimize KPIs across departments
Run weekly performance reviews and operational check-ins
Follow up with team members on progress and deadlines
Use data to drive decisions, improvements, and prioritization
Work inside the internal AI operating system for project management, fulfillment, and reporting
Oversee operational data and customer journeys in GoHighLevel, Skool, Circle, and Wistia
Understand automation workflows in Zapier, Make.com, Claude, and ChatGPT well enough to manage technical team members and evaluate system health
Use AI to organize spreadsheets and build reports
Build and refine client onboarding workflows, tracking systems, accountability protocols, and automated reporting dashboards
Grow into a COO-level role as the business scales

Requirements

What you’ll need

Senior operations leadership experience as an Operations Manager, Integrator, COO, or Senior Operator
Experience in fast-growing Software/SaaS, AI startup, info-product, coaching/education, bootcamp/cohort/course business, or similar industry
Ultra-fast execution and bias for action
Ability to track and process hundreds of daily communications and moving parts
High availability and responsiveness across time zones
Comfortable with an extended workday and Saturday coverage
Confident, assertive leadership, including enforcing SOPs, accountability, and resolving client disputes
Excellent spoken and written English
Tech and CRM literacy; understanding of CRMs, automations, and AI tools
No coding required
No-ego mindset and willingness to switch between operational leadership and executive assistance
Event and cohort experience preferred
Experience managing premium client communities on Slack and WhatsApp preferred
Valid passport and US visa for potential occasional US travel preferred
Business-casual attire for meetings
Professional setup with clean background, good camera, good microphone, and strong Wi-Fi
Ability to work full-time, 6 days per week, minimum 10 hours per day
Availability approximately 6:00 AM–7:00 PM across waking hours
Philippines-based candidates: shift starts no later than 3:00 AM Manila time, with 4–6 hours of Saturday coverage
Mobile responsiveness on Slack and WhatsApp
Familiarity with GoHighLevel, Slack, WhatsApp, Skool, Circle, Wistia, ChatGPT, Claude, Zapier, Make.com, and Google Sheets/Spreadsheets

Benefits

Comp & perks

13th Month Bonus
Permanent work-from-home / remote set-up
Health insurance
Dental insurance
Mental health insurance
Great starting salary
Growth opportunity
Performance-based raises
Prizes and bonuses
Sponsorship for elite industry training
Weekly internal AI masterclasses
Free access to the company's premium AI mastermind program
High-level networking at luxury masterminds and live events
Travel expenses covered for US events
Luxury retreat accommodations
Daily flexibility during the day while remaining responsive
Path to COO-level role
Professional development and personal growth opportunities