Service Desk Engineer

WEBIT Services

. Resolve technical issues as mid-level technical support, including virtualization, backup systems and storage, network and security systems, and Active Directory and O365 administration .

Posted 10/31/2026full-timeNaperville • Illinois • United StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, particularly in server management, network configuration, and security implementations. Proficient in administering Active Directory, Azure AD, and cloud services while providing exceptional customer service and effective communication with clients.

Highest-signal resume keywords

Technical Support ExperienceWindows Server AdministrationActive Directory AdministrationNetworking Knowledge (LAN/WAN)Security Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Server ManagementNetwork ConfigurationVirtualization (VMware, Hyper-V)Cloud Services (AWS, Azure)System AuditsPerformance TuningBackup SystemsStorage ManagementIncident ResponseSecurity Implementations

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCustomer Service CommitmentTeam Collaboration

Tools & Technologies

Active DirectoryO365Azure ADDNSDHCPOnline ExchangeWindows Servers 2008-2022VMwareHyper-VAWS

Certifications & Qualifications

MCSECCNAITIL

Industry Keywords

Technical SupportTier 2 SupportVirtualizationCloud ServicesSecurity Best Practices

Tech Stack

Tools & technologies

AWSAzureCloudDNSLinuxVMware

About the role

Key responsibilities & impact

Resolve technical issues as mid-level technical support, including virtualization, backup systems and storage, network and security systems, and Active Directory and O365 administration
Support advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers 2008-2022
Administer AD, Azure AD, DNS, DHCP, and Online Exchange/O365 environments
Collaborate with project teams on IT projects for clients
Provide guidance and training to Tier 1 support staff
Communicate with clients to understand technical needs, provide updates, and ensure satisfaction
Maintain detailed documentation of technical solutions, procedures, and client interactions
Conduct system audits, performance tuning, and preventive maintenance
Lead major incident response, resolution, and post-incident reviews
Implement and manage security measures protecting client data and systems

Requirements

What you’ll need

Experience in a technical support role, with at least 2 years in a Tier 2 support capacity
Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable
Working knowledge in Windows and Linux server administration
Working knowledge of networking (LAN/WAN)
Working knowledge of virtualization (VMware, Hyper-V)
Working knowledge of cloud services (AWS, Azure)
Working knowledge of security best practices
Strong analytical and problem-solving skills with the ability to handle complex technical issues independently
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
Strong commitment to providing exceptional customer service and maintaining client relationships
Ability to work collaboratively within a team environment and share knowledge effectively

Benefits

Comp & perks

Company-paid Day-1 Health Insurance for employee
Company-paid AD&D Insurance
Company-paid LTD & STD Insurance
Unlimited PTO after 90 days
Employee Assistance Program
Dental Insurance
Vision Insurance
401k
Life Insurance
Employee Ownership Eligible after 1 year of service