Animal Pharmacy Customer Service Call Center Agent

Wedgewood

. Complete six weeks of paid in-classroom training at the Swedesboro, New Jersey campus .

Posted 10/8/2026full-timeSwedesboro • New Jersey • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage high-volume call environments while maintaining attention to detail. Proficient in data entry and effective communication, with a commitment to following procedures and meeting performance metrics.

Highest-signal resume keywords

New Jersey Pharmacy Technician LicenseHigh-Volume Call HandlingData Entry ExperienceCustomer Service ExcellenceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPrescription EntryMath SkillsCall Center ExperienceMultitasking

Soft Skills

Attention to DetailPersuasive CommunicationIndependenceTeam Collaboration

Tools & Technologies

Office SoftwareInternet Navigation

Certifications & Qualifications

New Jersey Pharmacy Technician License

Industry Keywords

Customer Care SpecialistPharmacy TechnicianHigh-Volume CallsPatient ProfilesInbound and Outbound Interactions

About the role

Key responsibilities & impact

Complete six weeks of paid in-classroom training at the Swedesboro, New Jersey campus
Become trained as a Customer Care Specialist and registered New Jersey Pharmacy Technician
Deliver exceptional customer service
Navigate patient and prescriber profiles across multiple systems
Enter prescriptions into company systems
Handle inbound, outbound, and written interactions through email, phone, SMS, chat, and mailed prescriptions
Answer more than 60 high-volume calls per day
Work independently and collaborate with team members
Engage with team members across pharmacy and fulfillment facilities
Assist customers for approximately 90% of the workday

Requirements

What you’ll need

Possess or be able to acquire a New Jersey Pharmacy Technician License; training is provided
Experience in data entry and multitasking
Experience handling high-volume inbound calls, 60 or more per day
Previous call center experience or high-volume call environment experience
Strong attention to detail and commitment to following procedures
Effective and persuasive communication
Professional computer experience, including Office and Internet
Strong math skills
High school graduate or equivalent required
Live within a commutable distance to Swedesboro, NJ
Must meet performance metrics
Ability to work uninterrupted with 90% of the day assisting customers

Benefits

Comp & perks

Bonuses and incentives
Six weeks of paid in-classroom training
Computer equipment provided for home working
Health insurance
Dental insurance
Flexible spending accounts
401(k) retirement plan with generous company contribution
Company-paid life insurance
Company-paid disability insurance
Voluntary insurance options
Paid time off, increasing every year
Tuition reimbursement
Growth opportunities and internal job posting program