CX Analyst

Weekday (YC W21)

. Analyse customer journeys across web and mobile platforms to identify friction points, drop-offs, behavioural patterns, and opportunities to improve customer satisfaction and engagement .

Posted 10/24/2026full-timeRemote • IndiaJuniorMid-Level💰 ₹600,000 - ₹1,200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer insights and customer experience analytics, utilizing both quantitative and qualitative research to drive data-informed decision-making and enhance customer satisfaction. Proficient in statistical analysis, hypothesis testing, and presenting actionable insights to cross-functional teams.

Highest-signal resume keywords

Consumer InsightsCustomer Experience (CX) AnalyticsStatistical Analysis and Hypothesis TestingWeb and App AnalyticsCohort Analysis and Customer Segmentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quantitative and Qualitative ResearchCustomer Journey MappingFunnel AnalysisData InterpretationA/B TestingConversion Rate OptimisationBehavioural AnalysisSession Replay ToolsUsability TestingCustomer Feedback Platforms

Soft Skills

Problem-SolvingCommunicationStakeholder Management

Tools & Technologies

Analytics PlatformsSurvey ToolsSession Replay Tools

Industry Keywords

B2CConsumer-Facing OrganisationData-Driven Experimentation

About the role

Key responsibilities & impact

Analyse customer journeys across web and mobile platforms to identify friction points, drop-offs, behavioural patterns, and opportunities to improve customer satisfaction and engagement
Combine quantitative and qualitative inputs to understand customer motivations, expectations, preferences, and pain points
Translate findings into clear, actionable business recommendations
Conduct funnel analysis, cohort analysis, segmentation, and behavioural analysis to understand how customers interact with products and services
Use session replay tools, web and app analytics, and other behavioural data sources alongside system-of-record data to uncover deeper insights into customer actions and experiences
Apply statistical thinking, hypothesis testing, and significance testing to validate assumptions and support evidence-based decision-making
Interpret customer interviews, usability studies, surveys, and other qualitative research findings
Present complex analytical findings to stakeholders across product, design, marketing, operations, and business teams
Partner with cross-functional teams to prioritise improvements, formulate hypotheses, measure outcomes, and evaluate the impact of changes
Identify emerging trends and establish a culture of data-driven experimentation and customer-centric decision-making

Requirements

What you’ll need

2–5 years of experience in consumer insights, CX analytics, product analytics, UX research, or a related analytical role within a B2C or consumer-facing organisation
Hands-on experience working with quantitative data and qualitative research inputs to understand customer behaviour and identify improvement opportunities
Familiarity with analytics platforms, session replay tools, funnel analysis, and cohort-based analysis
Strong understanding of statistical concepts, including hypothesis testing, significance, and evidence-based decision-making
Ability to evaluate qualitative research critically and distinguish meaningful findings from conclusions supported by limited evidence
Strong problem-solving, communication, and stakeholder-management skills
Consumer Insights
Customer Experience (CX) Analytics
Product Analytics
Quantitative and Qualitative Research
Customer Journey Mapping and Funnel Analysis
Cohort Analysis and Customer Segmentation
Web and App Analytics
Statistical Analysis and Hypothesis Testing
Data Interpretation and Insight Communication
Experience with experimentation, A/B testing, and conversion rate optimisation
Familiarity with customer feedback platforms, survey tools, and usability testing methodologies
Experience working with product managers, UX designers, researchers, and business teams