D365 Operations Lead

Weekday (YC W21)

. Lead day-to-day D365 operations, ensuring smooth and reliable business process execution .

Posted 9/29/2026full-timeRemote • IndiaSenior💰 ₹1,000,000 - ₹4,500,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing Microsoft Dynamics 365 operations, including functional support, incident management, and process optimization. Proven ability to collaborate with stakeholders, lead teams, and implement effective change management strategies.

Highest-signal resume keywords

Microsoft Dynamics 365Functional Process ManagementIncident ManagementBusiness Process MappingChange Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

D365 ConfigurationD365 WorkflowsUAT CoordinationRegression TestingOperational Performance MonitoringTroubleshootingAnalytical Problem-SolvingService Delivery ManagementD365 Finance & OperationsD365 Supply Chain Management

Soft Skills

Strong CommunicationStakeholder ManagementTeam LeadershipCoordination SkillsAbility to Manage Multiple Priorities

Tools & Technologies

Power PlatformAzure ServicesD365 IntegrationsITIL Practices

Industry Keywords

GovernanceComplianceChange Management ProcessesOperational KPIsService Levels

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Lead day-to-day D365 operations, ensuring smooth and reliable business process execution
Own functional support, issue resolution, incident management, and operational performance across D365 modules
Work with business stakeholders to understand requirements, identify process gaps, and recommend D365 solutions
Manage and prioritize functional issues, enhancements, change requests, and operational activities
Coordinate with technical teams, developers, vendors, and implementation partners to resolve complex D365 issues
Drive continuous improvement initiatives to optimize business processes and improve D365 adoption
Monitor system performance, operational KPIs, service levels, and support metrics
Lead functional impact assessments for system changes, upgrades, integrations, and new features
Document business processes, functional specifications, SOPs, and operational procedures
Support requirement validation, UAT coordination, regression testing, and deployment readiness
Identify recurring operational issues and implement preventive measures
Manage escalations and ensure timely resolution of critical business-impacting issues
Provide functional guidance and mentoring to D365 support and operations teams
Ensure adherence to governance, security, compliance, and change-management processes
Collaborate with cross-functional teams to align D365 capabilities with evolving business requirements

Requirements

What you’ll need

8–12 years of experience
Strong hands-on experience with Microsoft Dynamics 365 and its business applications
Strong understanding of D365 functional processes, configuration, workflows, and business requirements
Proven experience managing enterprise application operations, production support, incident management, and service delivery
Experience with business process mapping, requirement gathering, and functional solution design
Experience working with multiple stakeholders across business and technology teams
Strong troubleshooting, analytical, and problem-solving capabilities
Experience with change management, release management, UAT, and system enhancements
Strong communication, coordination, and stakeholder management skills
Ability to lead teams and manage multiple priorities in a fast-paced environment
Experience with D365 Finance & Operations, Supply Chain Management, Commerce, or related D365 modules
Exposure to D365 integrations, APIs, Power Platform, and Azure services
Experience working with external vendors or implementation partners
Knowledge of ITIL-based support and service management practices
Experience with D365 upgrades, migrations, and large-scale transformation projects