Policy Administration – Insurance Operations Manager

Weekday (YC W21)

. Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery .

Posted 9/15/2026contractRemote • United StatesJuniorMid-Level💰 $80 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in policy administration and underwriting operations, with a strong focus on process discipline, attention to detail, and effective communication. Proficient in translating policy requirements into operational steps and implementing quality assurance processes.

Highest-signal resume keywords

Policy AdministrationUnderwriting OperationsQuality Assurance ProcessesProcess DisciplineWritten Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy Lifecycle ManagementTransaction ControlsOperational Quality ChecksException HandlingPolicy Processing ManagementBilling ExperiencePremium AuditForms ManagementLean MethodologySix Sigma

Soft Skills

Attention to DetailFeedback ProvisionTeam Leadership

Tools & Technologies

Policy Administration SystemsWorkflow Queues

Certifications & Qualifications

Project Management Credential

Industry Keywords

P&C LinesInsurance ServicingOperational ControlsService Standards

About the role

Key responsibilities & impact

Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
Create processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
Write “golden” reference responses at experienced insurance-operations quality
Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
Provide written feedback to improve model behavior
Participate in onboarding office hours and calibration sessions

Requirements

What you’ll need

2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
Ability to translate policy and procedural requirements into precise operational steps
Excellent written communication, process discipline, and high attention to detail
Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions
Experience across multiple P&C lines or insurance platforms
Billing, premium audit, producer licensing, or forms-management experience
Experience implementing or testing a policy administration system
Lean, Six Sigma, project-management, or operations credential
Experience leading service teams or establishing operational controls

Benefits

Comp & perks

Minimum 20 hours per week (ideally 40+)
Role starts immediately
Reasonable accommodations upon request