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Sales Advisor
Weekday (YC W21). Respond promptly and professionally to customer enquiries via email, phone calls, and messaging platforms such as WhatsApp .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and sales conversion skills, with a focus on effective communication and attention to detail. Capable of nurturing leads and managing enquiries in a remote environment while maintaining productivity and professionalism.
Highest-signal resume keywords
Strong English ProficiencyCustomer Relationship ManagementSales Conversion and NegotiationAttention to DetailEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email CommunicationPhone CommunicationSales Pipeline MonitoringBooking CoordinationTravel Itinerary Recommendation
Soft Skills
Active ListeningCustomer ServiceEmpathyInitiativeProblem-Solving
Tools & Technologies
WhatsAppMessaging Platforms
Industry Keywords
Customer EnquiriesSales CycleLead NurturingBooking Decision ProcessPersonalized Communication
About the role
Key responsibilities & impact- Respond promptly and professionally to customer enquiries via email, phone calls, and messaging platforms such as WhatsApp
- Understand customer preferences, travel requirements, budgets, and expectations
- Recommend suitable itineraries and tailored travel experiences
- Convert prospective customer enquiries into confirmed bookings
- Address concerns and guide customers through the booking decision process
- Build trust and maintain positive customer relationships through personalised communication
- Track active enquiries, maintain accurate records, and schedule proactive follow-ups
- Nurture leads and close sales, including sales cycles extending several weeks or months
- Draft clear, concise, and professional emails communicating travel options, recommendations, pricing, and booking requirements
- Coordinate travel dates, reservations, and booking details accurately
- Monitor the sales pipeline and identify conversion opportunities
- Address customer questions and concerns throughout the sales journey
- Own enquiry management and sales outcomes with timely responses and consistent follow-through
Requirements
What you’ll need- 0+ years of experience
- Strong English proficiency, including excellent written and verbal English skills
- English writing skills
- Email communication
- Phone communication
- Customer relationship management
- Sales conversion and negotiation
- Active listening
- Attention to detail
- Customer service and empathy
- Ability to understand customer context, tone, and intent
- Ability to explain information logically, concisely, and straightforwardly
- Ability to communicate effectively with international customers
- Ability to work independently in a remote environment
- Ability to manage daily priorities and maintain consistent productivity
- Strong work ethic and adherence to agreed working hours
- Long-term interest in growing with the organisation
- Initiative and problem-solving ability
Benefits
Comp & perks- Work-from-home flexibility
- Opportunities for career progression and salary growth based on performance
- Training, guidance, and ongoing support from senior management