Sales Operations Manager

Weekday (YC W21)

. Lead and coach a small Sales Operations pod responsible for Salesforce administration, reporting, automation, and operational support .

Posted 10/2/2026full-timeRemote • IndiaMid-LevelSenior💰 ₹1,200,000 - ₹2,000,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce administration, data management, and sales operations within a B2B SaaS environment. Capable of building automation, developing reporting infrastructure, and improving sales processes through data-driven insights and operational excellence.

Highest-signal resume keywords

Salesforce AdministrationSales Operations ManagementData Management and HygieneSales Reporting and ForecastingAutomation Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceData ManagementSales ReportingProcess AutomationSalesforce FlowsData AnalysisWorkflow ManagementAttribution LogicPipeline ManagementCRM Hygiene

Soft Skills

Problem-SolvingCommunicationStakeholder ManagementOrganizational SkillsTeam Leadership

Tools & Technologies

HubSpotGongBilling PlatformsSnowflakeAPI Integrations

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

B2B SaaSSales-Assist GTMPLGOperational PlaybooksSales Cycle

About the role

Key responsibilities & impact

Lead and coach a small Sales Operations pod responsible for Salesforce administration, reporting, automation, and operational support
Manage and develop BDR operations, including workflow standards, prioritisation, discovery processes, and objection-handling playbooks
Own the operational backbone of the PLG and Sales-Assist GTM motion
Manage workflows for hot leads, inbound lead routing, Product Qualified Accounts, and sales-assist opportunities
Build and maintain reporting infrastructure to monitor Pro-to-Enterprise conversion and identify coverage or process gaps
Own day-to-day Salesforce operations, including data hygiene, ownership management, workflows, reports, dashboards, and process flows
Develop attribution logic and maintain a reliable Salesforce account and opportunity data foundation
Execute large-scale data operations including bulk ownership changes, routing, deduplication, and data remediation
Maintain reliable data synchronisation across Salesforce, HubSpot, Gong, billing platforms, and Snowflake
Build lightweight automation using Salesforce Flows, scripts, CLI tools, scheduled jobs, and API-level integrations
Maintain weekly sales reporting, pipeline reviews, performance tracking, and forecasting inputs
Translate sales data into actionable insights and recommendations for Sales Leadership
Identify operational bottlenecks and implement scalable solutions to improve sales productivity and consistency
Develop and maintain SOPs, documentation, workflow standards, and operational playbooks
Build and deliver enablement for new sales workflows, systems, processes, and tools
Partner closely with BDR and AE teams to improve sales execution, pipeline quality, and conversion
Monitor operational performance and proactively identify data, process, and system issues
Continuously improve sales processes through automation, standardisation, and data-driven decision-making

Requirements

What you’ll need

4–7 years of experience in Sales Operations, preferably within a B2B SaaS organisation
Strong hands-on expertise with Salesforce, including reports, dashboards, data models, account ownership, workflows, and process automation
Strong understanding of Salesforce data structures, CRM hygiene, attribution, routing, and large-scale data management
Direct experience partnering with BDR/SDR and Account Executive teams and understanding sales cycles, quotas, pipeline, and conversion processes
Experience working with PLG and Sales-Assist GTM models is highly desirable
Proven experience in a player-coach role, managing teams, offshore resources, or contractors while remaining hands-on
Strong ability to build lightweight automation using Salesforce Flows, scripts, CLI tools, scheduled jobs, or APIs
Experience integrating or working across Salesforce and other business systems such as HubSpot, Gong, billing platforms, and data warehouses
Strong understanding of sales reporting, forecasting, pipeline management, and performance analytics
Excellent problem-solving skills with a strong root-cause-oriented approach
Ability to work with large datasets and maintain high standards of data accuracy and integrity
Strong process-building mindset with the ability to turn manual activities into scalable, repeatable workflows
Excellent communication and stakeholder-management skills with the ability to present insights to sales leadership and senior executives
Strong organisational skills and ability to manage multiple operational priorities in a fast-paced SaaS environment
Salesforce Administrator certification is a plus