Salesforce Business Analyst

Weekday (YC W21)

. Work closely with business stakeholders, product owners, Salesforce administrators, developers, and QA teams to understand business objectives and translate them into clear Salesforce requirements .

Posted 9/24/2026full-timeRemote • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in Salesforce Sales Cloud and Service Cloud, with a focus on business analysis, stakeholder management, and Agile methodologies. Capable of translating complex business requirements into actionable specifications while managing product backlogs and collaborating with cross-functional teams.

Highest-signal resume keywords

Salesforce Sales CloudSalesforce Service CloudBusiness AnalysisAgile/Scrum MethodologiesJIRA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements ElicitationUser Story CreationAcceptance Criteria DevelopmentFunctional Specification DocumentationProcess Flow AnalysisStakeholder ManagementBacklog ManagementFunctional TestingUAT SupportCRM Processes

Soft Skills

Analytical SkillsProblem-Solving AbilitiesCommunication SkillsCollaborationConfidence in Stakeholder Engagement

Tools & Technologies

JIRA

Certifications & Qualifications

Salesforce Certified Business AnalystSalesforce AdministratorSales Cloud ConsultantService Cloud Consultant

Industry Keywords

CRM TransformationSales ManagementLead ManagementOpportunity ManagementCustomer ServiceCase ManagementService OperationsProcess ImprovementAgile PracticesCross-Functional Teams

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Work closely with business stakeholders, product owners, Salesforce administrators, developers, and QA teams to understand business objectives and translate them into clear Salesforce requirements
Analyze existing business processes, identify gaps and inefficiencies, and recommend Salesforce-based solutions across Sales Cloud and Service Cloud
Lead requirements-gathering sessions, workshops, interviews, and discussions with stakeholders across business and technology functions
Create clear and detailed business requirements, functional specifications, process flows, and solution documentation
Develop and maintain user stories, acceptance criteria, use cases, and functional requirements for development and QA teams
Collaborate with Product Owners and Scrum teams during sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
Manage and prioritize requirements and keep the product backlog aligned with business priorities
Use JIRA to track user stories, requirements, defects, sprint progress, and delivery status
Partner with Salesforce technical teams to validate proposed solutions and align them with business requirements and Salesforce best practices
Support functional testing, UAT, defect resolution, and production rollouts
Identify dependencies, risks, and process impacts associated with Salesforce changes and communicate them to stakeholders
Act as a subject-matter expert for Salesforce-supported business processes and contribute to continuous process improvement initiatives

Requirements

What you’ll need

8–16 years of experience in Business Analysis, Salesforce consulting, CRM transformation, or a related role
Strong hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud
Proven experience in Business Analysis and Stakeholder Management
Strong understanding of Agile/Scrum methodologies and experience working with cross-functional Scrum teams
Practical experience using JIRA for backlog, requirements, sprint, and issue management
Excellent requirements elicitation, analysis, documentation, and communication skills
Ability to translate complex business requirements into clear, actionable requirements for Salesforce development teams
Strong understanding of CRM processes such as sales management, lead and opportunity management, customer service, case management, and service operations
Experience creating detailed User Stories and Acceptance Criteria
Strong knowledge of Sprint Planning and Backlog Management
Experience with Stakeholder Management and Requirements Gathering across multiple business functions
Exposure to Salesforce implementation, enhancement, migration, integration, or transformation projects
Salesforce certifications such as Salesforce Certified Business Analyst, Administrator, Sales Cloud Consultant, or Service Cloud Consultant will be an advantage
Experience working with distributed or global teams and managing multiple stakeholders
Strong analytical and problem-solving abilities
Excellent communication skills
Confidence working with both business and technical teams
Comfortable challenging existing processes, identifying improvement opportunities, managing competing priorities, and driving requirements through the complete delivery lifecycle