Vice President, Operations

Weekday (YC W21)

. Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance, and CFO Services.

Posted 11/5/2026full-timeRemote • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in operations leadership, focusing on scalable strategies across Accounting, Tax, Payroll, and Compliance. Proven ability to drive process automation, enhance service delivery, and lead high-performing teams to achieve operational excellence.

Highest-signal resume keywords

Operations StrategyService DeliveryProcess AutomationPeople LeadershipUS Accounting And Taxation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations LeadershipPerformance ManagementWorkforce PlanningQuality ManagementCost ManagementProductivity OptimizationService-Line ProfitabilityProcess ImprovementOperational MetricsClient Experience Improvement

Soft Skills

AccountabilityContinuous ImprovementCollaborationClient SatisfactionTeam Development

Tools & Technologies

QuickBooksGustoADPAvalara

Certifications & Qualifications

Master's Degree In AccountingMaster's Degree In FinanceMaster's Degree In Business AdministrationCACPACMA

Industry Keywords

Accounting ServicesFinance OutsourcingBPOCASProfessional ServicesUS-Based ClientsOperational ControlsCompliance ProcessesHigh-Growth OrganizationBig Four Experience

About the role

Key responsibilities & impact

Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance, and CFO Services.
Oversee end-to-end service delivery, ensuring high standards of quality, accuracy, timeliness, and client satisfaction.
Standardize operational processes and implement initiatives to improve efficiency, productivity, and service quality.
Identify operational gaps and drive improvements in client experience and overall business performance.
Drive process automation and operational transformation in collaboration with Product and Technology teams.
Leverage technology to streamline workflows, improve accuracy, and enhance service delivery.
Establish and strengthen quality-control frameworks, operational controls, and compliance processes.
Build, lead, and develop high-performing operations teams, managers, and functional leaders.
Establish operational KPIs and dashboards to monitor productivity, quality, service-level agreements (SLAs), capacity, and profitability.
Lead workforce planning and operational readiness to support business growth and seasonal demand.
Foster a culture of accountability, continuous improvement, and operational excellence.
Partner with the CEO, Sales, Client Success, Finance, HR, Product, and Technology teams to achieve organizational objectives.
Ensure operational capabilities and resources are aligned with business priorities.
Drive initiatives that strengthen service-line performance, cost efficiency, and client outcomes.

Requirements

What you’ll need

Minimum 10+ years of experience.
Master's degree in Accounting, Finance, Business Administration, or a related field.
CA, CPA, CMA, or an equivalent professional qualification is preferred.
10+ years of progressive professional experience, including significant experience in operations leadership.
Proven experience managing large, multi-functional teams across accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS, or professional services.
Candidates with Big Four experience are preferred.
Strong understanding of US accounting, taxation, payroll, and compliance operations.
Experience managing US-based clients or US-focused service delivery teams.
Demonstrated ability to scale operations within a high-growth organization.
Strong understanding of operational metrics, workforce planning, quality management, and process improvement.
Experience partnering with Product and Technology teams to automate operational workflows.
Strong commercial acumen, including cost management, productivity optimization, and service-line profitability.
Operations Strategy.
Service Delivery.
Process Automation.
People Leadership.
Performance Management.
Workforce Planning.
Quality Management.
US Accounting and Taxation.
Payroll Operations.
Compliance.
QuickBooks, Gusto, ADP, and Avalara are good-to-have skills.
Experience in accounting services, finance outsourcing, BPO, CAS, or professional services is good to have.

Benefits

Comp & perks

Opportunity to shape the operations function of a rapidly growing accounting and financial services organization.
Work at the intersection of Accounting, Tax, Compliance, and Technology.
Direct exposure to US businesses and the North American market.
Significant ownership and autonomy in building scalable operational processes.
Opportunity to work closely with the founding leadership team and influence the organization's growth strategy.