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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for LV Drives, Soft Starters, and PLCs, with strong troubleshooting and problem-solving skills. Proficient in interpreting electrical schematics and maintaining technical documentation while delivering exceptional customer service.
Highest-signal resume keywords
Technical Support for LV DrivesTroubleshooting Electrical SystemsKnowledge of PLCs and HMIsExperience with Industrial AutomationUnderstanding of Safety Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingElectrical SystemsControl LogicDiagnostic SoftwareWiring DiagramsTechnical DocumentationRemote Support PlatformsMotor Control SystemsAC/DC DrivesIndustrial Communication Networks
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsOrganizational SkillsCustomer Service Skills
Tools & Technologies
Microsoft OfficeSCADA SystemsEthernet/IPModbusProfibusDeviceNetBACnet
Certifications & Qualifications
Bachelor's Degree in EngineeringKnowledge of NFPA 70ENEC ComplianceOSHA Requirements
Industry Keywords
Industrial AutomationMotor ControlElectrical SystemsLV DrivesSoft StartersMV DrivesDC DrivesSystem Drive Applications
About the role
Key responsibilities & impact- Provide technical support via phone, email, and remote connection for WEG LV Drives, Soft Starters, PLCs, HMIs, and basic MV/DC/System Drive applications
- Troubleshoot and resolve moderately complex electrical, control, programming, and communication issues
- Perform structured remote diagnostics to identify root causes and recommend corrective actions
- Evaluate support cases to determine when on-site intervention is required and coordinate escalation to Field Service or Senior Support Engineers
- Support Field Service Engineers with technical guidance, wiring diagrams, parameter recommendations, and troubleshooting assistance before and during site visits
- Document customer interactions, troubleshooting activities, and resolutions within technical support systems
- Assist with product evaluations, testing activities, warranty validation, and technical issue investigations
- Identify product non-conformities and collaborate with Engineering and Quality teams to support corrective actions
- Provide field feedback to Product Management and Engineering teams to support continuous product improvement
- Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources
- Assist with customer training activities and support onboarding of new technical support team members
- Participate in after-hours support rotation as required
- Support customers with repair recommendations, return authorizations, and parts identification
- Maintain current knowledge of WEG products, applications, and emerging technologies
- Deliver a high level of customer service while managing escalated customer situations professionally
Requirements
What you’ll need- Bachelor's degree in Engineering preferred, or an equivalent combination of education and relevant experience
- 3 to 7 years of experience supporting industrial automation, motor control systems, drives, controls, electrical systems, or related technologies
- Solid understanding of LV Drives, Soft Starters, motors, and industrial electrical systems
- Familiarity with MV Drives, DC Drives, and System Drive applications
- Working knowledge of PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, Profibus, DeviceNet, and BACnet
- Understanding of AC/DC motor control, power electronics, and control logic
- Experience utilizing diagnostic software, test equipment, and remote support platforms
- Knowledge of applicable safety standards including NFPA 70E, NEC, and OSHA requirements
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to interpret electrical schematics, wiring diagrams, and technical manuals
- Excellent verbal and written communication skills
- Strong organizational and time-management skills with the ability to manage multiple priorities
- Ability to work independently with moderate supervision and collaboratively within a team environment
- Professional customer service skills, including the ability to support escalated customer situations
- Proficiency with Microsoft Office applications
- Must be authorized to work in the United States
- WEG does not offer visa sponsorship for this role
Benefits
Comp & perks- Competitive compensation
- Full benefits package
- Pleasant work environment