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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong troubleshooting and problem-solving skills in technical support for electrical and electronic systems, with the ability to read and interpret schematics and technical manuals. Provides excellent customer support while documenting service activities in support databases.
Highest-signal resume keywords
Troubleshooting Electrical SystemsTechnical Support ExperienceReading Schematics and DiagramsCustomer Support SkillsTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingElectrical SystemsElectronic SystemsTechnical ManualsRoot Cause AnalysisStatic and Power TestingField Service SupportRepair QuotesDatabase DocumentationNon-Conformity Recording
Soft Skills
Problem-SolvingEffective Communication
Tools & Technologies
Technical Support DatabaseComputer Applications
Certifications & Qualifications
High School DiplomaGEDAssociate Degree in Electrical SystemsTechnical Certification in ElectronicsTechnical Certification in Automation & Controls
Industry Keywords
Industrial MaintenanceHVACMechatronicsAutomationField Service Personnel
About the role
Key responsibilities & impact- Provide technical support to customers and end users by phone or email with basic start-up of WEG products
- Provide after-hours phone support
- Send Field Service Request Forms when requested or when customer requests exceed reasonable phone or email support
- Assist field support personnel by phone or email, providing drawings and using available WEG resources
- Send Return Authorization Request Forms when requested or appropriate
- Record call and email details in the technical support database
- Record non-conformities of WEG products in the appropriate database
- Review field service reports as needed for warranty validation
- Perform static and power test product inspections according to technical manuals
- Perform root cause analysis to determine whether failures are manufacturer defects or external causes for warranty or denial purposes
- Provide quotes for repair of WEG products
- Record evaluation details, defective parts and costs, and repair-worthiness determinations in the appropriate database
- Keep workbenches and repair labs organized and clean
- Help the parts department identify parts for customers
- Provide backup to the Field Service Engineer and Repair Lab Engineer
Requirements
What you’ll need- Strong troubleshooting and problem-solving skills
- Understanding of electrical and electronic systems
- Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals
- Effective verbal and written communication skills
- Ability to diagnose and resolve technical issues while providing excellent customer support
- Experience using computer applications and support databases to document service activities
- 1+ years of experience in technical support, industrial maintenance, electrical systems, electronics, automation, HVAC, or related technical fields
- Troubleshooting experience with electrical, electronic, or industrial equipment preferred
- Experience supporting customers, end users, technicians, or field service personnel is a plus
- High School Diploma or GED required
- Associate degree or technical certification in Electrical Systems, Electronics, Mechatronics, Industrial Systems Technology, Automation & Controls, or a related field preferred
- Must be authorized to work in the United States
- WEG does not offer visa sponsorship for this role
Benefits
Comp & perks- Pleasant work environment
- Competitive compensation
- Full benefits package