Member Support Specialist – Bilingual Dutch

WeightWatchers

. Serve as the face of WeightWatchers for the Dutch market and maintain brand standards across communications .

Posted 11/9/2026part-timeRemote • United StatesMid-LevelSenior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service with a focus on member engagement and satisfaction, leveraging strong communication skills in both Dutch and English. Proficient in troubleshooting technical issues and maintaining brand standards while adhering to data protection protocols.

Highest-signal resume keywords

Fluency In DutchCustomer Service ExperienceTechnical TroubleshootingProficiency In G-SuiteEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical TroubleshootingData Protection ProceduresResponse-Time ManagementQuality Performance Targets

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningOrganizational SkillsResilience

Tools & Technologies

G-SuiteMicrosoft OfficeZendeskSalesforceWeb-Based Platforms

Certifications & Qualifications

HS DiplomaGED Equivalent

Industry Keywords

Member EngagementBrand AdvocacyWellness GoalsHigh-Volume Customer ServiceFast-Paced Environments

About the role

Key responsibilities & impact

Serve as the face of WeightWatchers for the Dutch market and maintain brand standards across communications
Own member inquiries, handle high-stress situations, and escalate issues for prompt resolution
Provide personalized email and phone support to members
Build rapport and understand members' wellness and weight health goals
Provide tailored recommendations, encouragement, and motivation
Troubleshoot technical issues across digital tools and the mobile app
Maintain expert knowledge of WeightWatchers programs, mobile app features, in-app experience, and studio offerings
Drive member satisfaction, loyalty, brand advocacy, referrals, and long-term engagement
Follow data protection and security procedures
Meet response-time and quality performance targets

Requirements

What you’ll need

Must be fully fluent in Dutch (written and verbal) with a strong grasp of grammar and tone
Professional proficiency in English required
5+ years of experience in high-volume customer service or equivalent
Exceptional verbal, written, and active listening skills with strong written empathy
Ability to thrive independently and collaboratively in fast-paced environments
Emotional intelligence, resilience, and flexible growth mentality
Superior organizational and time management abilities
Flexibility to work evenings, weekends, and holidays
Proficient in G-Suite, Microsoft Office, and web-based platforms such as Zendesk and Salesforce
High-speed internet connection required (DSL, Cable, or Fiber)
HS Diploma or GED equivalent required

Benefits

Comp & perks

Part-time schedule of 25 hours per week
Hybrid work environment
Workers' compensation insurance for eligible employees with work-related injuries or illness