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Member Support Specialist – Bilingual German, Part Time
WeightWatchers. Serve as the face of WeightWatchers for the German market and maintain brand standards .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on member engagement and satisfaction, while maintaining brand standards and compliance with data protection procedures. Proficient in providing tailored wellness guidance and troubleshooting technical issues across digital platforms.
Highest-signal resume keywords
Fluency In GermanProfessional Proficiency In English5+ Years In High-Volume Customer ServiceProficient In G-Suite And Microsoft OfficeExperience With Zendesk And Salesforce
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceTechnical TroubleshootingWellness GuidanceData Protection ProceduresResponse-Time Management
Soft Skills
Verbal CommunicationWritten CommunicationActive ListeningEmotional IntelligenceOrganizational Skills
Tools & Technologies
G-SuiteMicrosoft OfficeZendeskSalesforceDigital Tools
Certifications & Qualifications
HS DiplomaGED Equivalent
Industry Keywords
Brand AdvocacyMember SatisfactionWeight Health GoalsHigh-Stress SituationsLong-Term Engagement
About the role
Key responsibilities & impact- Serve as the face of WeightWatchers for the German market and maintain brand standards
- Own member inquiries, handle high-stress situations, and escalate issues for prompt resolution
- Support members through email and outbound phone interactions as needed
- Provide tailored recommendations, encouragement, and expert guidance on wellness and weight health goals
- Troubleshoot technical issues across digital tools and the mobile app
- Maintain expert knowledge of WeightWatchers programs, mobile app features, in-app experience, and studio offerings
- Drive member satisfaction, loyalty, referrals, brand advocacy, and long-term engagement
- Follow data protection and security procedures
- Meet response-time and quality performance targets
Requirements
What you’ll need- Must be fully fluent in German (written and verbal) with a strong grasp of grammar and tone
- Professional proficiency in English required
- 5+ years of experience in high-volume customer service or equivalent
- Exceptional verbal, written, and active listening skills
- Strong written empathy, emotional intelligence, resilience, and flexible growth mentality
- Superior organizational and time management abilities
- Flexibility to work evenings, weekends, and holidays
- Proficient in G-Suite, Microsoft Office, and web-based platforms such as Zendesk and Salesforce
- High-speed internet connection required (DSL, Cable, or Fiber)
- HS Diploma or GED equivalent required
Benefits
Comp & perks- Hybrid work environment
- Worker’s compensation insurance for eligible employees
- Part-time schedule of 25 hours per week with daily scheduled shifts
- Equal opportunity and inclusive workplace commitment