Designated Services Engineer

WEKA

. Ensure WEKA's customer success and contribute to five-star Gartner reviews .

Posted 10/22/2026full-timeBengaluru • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in customer-facing technical roles, particularly in enterprise infrastructure support, troubleshooting complex issues, and collaborating effectively with engineering teams. Proficient in Linux/Unix administration, distributed storage systems, and automation scripting to enhance customer success and service delivery.

Highest-signal resume keywords

Customer-Facing Technical SupportLinux/Unix AdministrationTechnical TroubleshootingDistributed Storage SystemsAutomation Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingLinux/Unix AdministrationDistributed Storage SystemsAutomation ScriptingNetwork DiagnosisCloud ComputingPerformance Bottleneck ResolutionHPC Cluster ManagementTechnical WritingMulti-Platform Support

Soft Skills

Creative Problem-SolvingCustomer AdvocacyCollaborationCommunicationProject Management

Tools & Technologies

JIRAConfluenceSlackPrometheusGrafanaKubernetesAWSAzureOCIGCP

Industry Keywords

Enterprise InfrastructureDistributed StorageTechnical LiaisonPre-Sales SupportOn-Call Support

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformGrafanaKubernetesLinuxNFSPrometheusPythonUnix

About the role

Key responsibilities & impact

Ensure WEKA's customer success and contribute to five-star Gartner reviews
Work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships
Collaborate with Account Teams to understand customers' business requirements, technical needs, and system environments
Resolve technical issues, bridge gaps between customers and Engineering, and ensure the highest level of service
Serve as the primary technical liaison between customers and Engineering regarding feature gaps, reliability concerns, and documentation improvements
Troubleshoot and resolve technical issues, escalating to Engineering when necessary
Provide feedback to Engineering to improve product supportability, usability, and serviceability
Support pre-sales engineers, partners, and resellers with technical expertise
Proactively monitor WEKA systems using remote monitoring tools
Own, track, and document customer issues through the ticketing system
Communicate with customers, partners, and internal teams
Contribute to internal and customer-facing documentation, including FAQs and knowledge-base articles
Manage multiple projects and support cases concurrently
Advocate for customer concerns and represent WEKA externally
Develop subject matter expertise in WEKA and customer technologies
Participate in on-call, follow-the-sun support rotations as needed
Work alternative hours, including nights, weekends, and holidays, and undertake potential regional/international travel

Requirements

What you’ll need

10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues
Ability to diagnose hardware failures, network congestion, and performance bottlenecks
Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.)
Strong technical troubleshooting in multi-platform, distributed environments
Strong understanding of distributed storage systems
Expertise in Linux/Unix administration
Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage
Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting
Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana)
Experience with JIRA, Confluence, Slack, and other collaboration tools
Experience collaborating between customer support and product development teams
Familiarity with Kubernetes, Containers, LXC, and cloud platforms (AWS, Azure, OCI, GCP)
Prior experience managing large-scale HPC clusters
Strong technical writing skills and a creative approach to problem-solving

Benefits

Comp & perks

Hybrid work arrangement: on-site in Bangalore 3 days and remote 2 days
Participation in on-call, follow-the-sun support rotations as needed
Potential regional/international travel