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WEKA

Designated Services Engineer

WEKA

. Ensure WEKA's Customer Success and contribute to five-star Gartner reviews .

Posted 11/5/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in customer-facing technical roles, particularly in enterprise infrastructure support, troubleshooting complex issues, and managing customer relationships. Proficient in Linux/Unix administration, distributed storage systems, and automation scripting, with a strong focus on enhancing customer success and product usability.

Highest-signal resume keywords
Customer-Facing Technical ExpertiseLinux/Unix AdministrationTechnical TroubleshootingDistributed Storage SystemsAutomation Scripting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingLinux/Unix AdministrationDistributed Storage SystemsNetworkingCloud ComputingPythonBashHPC Cluster ManagementAutomation ScriptingPerformance Bottleneck Diagnosis
Soft Skills
Creative Problem-SolvingStrong Technical WritingCustomer AdvocacyCollaboration
Tools & Technologies
PrometheusGrafanaJIRAConfluenceSlackKubernetesContainersAWSAzureGCP
Industry Keywords
Enterprise InfrastructureL3 SupportMulti-Platform EnvironmentsPOSIXNFSS3 ProtocolsLog ManagementInfinibandEthernetDPDK

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformGrafanaKubernetesLinuxNFSPrometheusPythonUnix

About the role

Key responsibilities & impact
  • Ensure WEKA's Customer Success and contribute to five-star Gartner reviews
  • Provide technical expertise to top-tier customers and strengthen customer relationships
  • Collaborate with Account Teams to understand customers' business requirements, technical needs, and system environments
  • Resolve technical issues, bridge gaps between customers and Engineering, and ensure a high level of service
  • Serve as the primary technical liaison between customers and Engineering regarding feature gaps, reliability concerns, and documentation improvements
  • Troubleshoot and resolve technical issues, escalating to Engineering when necessary
  • Provide feedback to Engineering to improve product supportability, usability, and serviceability
  • Support pre-sales engineers, partners, and resellers with technical expertise
  • Proactively monitor WEKA systems using remote monitoring tools
  • Own, track, and document customer issues via the ticketing system
  • Communicate with customers, partners, and internal teams
  • Contribute to internal and customer-facing documentation, including FAQs and knowledge-base articles
  • Manage multiple projects and support cases concurrently
  • Advocate for customer concerns and represent WEKA externally
  • Develop subject matter expertise in WEKA and customer technologies
  • Participate in on-call, follow-the-sun support rotations as needed
  • Work alternative hours, including nights, weekends, and holidays, and potentially travel regionally or internationally

Requirements

What you’ll need
  • 10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues
  • Ability to diagnose hardware failures, network congestion, and performance bottlenecks
  • Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.)
  • Strong technical troubleshooting in multi-platform, distributed environments
  • Strong understanding of distributed storage systems
  • Expertise in Linux/Unix administration
  • Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage
  • Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting
  • Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana)
  • Experience with JIRA, Confluence, Slack, and other collaboration tools
  • Experience collaborating between customer support and product development teams
  • Familiarity with Kubernetes, Containers, LXC, and cloud platforms (AWS, Azure, OCI, GCP)
  • Prior experience managing large-scale HPC clusters
  • Strong technical writing skills and a creative approach to problem-solving

Benefits

Comp & perks
  • Potential regional/international travel
  • Participation in on-call, follow-the-sun support rotations as needed