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Welcome Pickups

Destination Efficiency & Supply Manager

Welcome Pickups

. Own the operating process for booking cut-offs, capacity limits, blocking and exceptions, within agreed decision rights and commercial guardrails.

Posted 10/16/2026full-timeAthens • GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply chain management and operational decision-making, with a strong focus on capacity planning, demand forecasting, and performance improvement. Proven ability to lead teams, implement quality standards, and utilize analytical tools to enhance operational efficiency.

Highest-signal resume keywords
Supply Chain ManagementOperational Team LeadershipAnalytical SkillsDecision-Making Under UncertaintyExperience in Mobility or Logistics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Demand ForecastingCapacity PlanningOperational Controls ImprovementSQLAutomated Workflows
Soft Skills
Strong CommunicationCross-Functional CollaborationAnalytical Judgement
Tools & Technologies
SpreadsheetsOperational DashboardsBI ToolsAI in Decision Support
Industry Keywords
Control Tower OperationsMarketplace OperationsLogisticsTravelVariable Demand

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Own the operating process for booking cut-offs, capacity limits, blocking and exceptions, within agreed decision rights and commercial guardrails.
  • Detect and correct unnecessary blocking, configuration errors and insufficient protection against capacity risks; record the reasoning for material changes and verify their effect.
  • Translate demand forecasts, capacity assessments, assignment patterns and live signals into timely demand control decisions by destination, date, time and vehicle category.
  • Distinguish genuine supply shortages from forecast, data or configuration problems.
  • Coordinate action with supply owners and escalate emerging service risks to Live Ops.
  • Lead and develop the Destination Efficiency team, coach analytical judgement and organise workload and coverage around operational risk and seasonal demand.
  • Establish decision standards, quality checks, review routines and escalation thresholds.
  • Work with Supply Planning, Recruitment, Service Partner Management and Destination Operations on peak readiness and market recovery, with named owners for capacity gaps.
  • Coordinate with Pricing on competitiveness and commercial constraints, and with Live Ops on operational risks and handoffs.
  • Measure how control decisions affect successful fulfillment, avoidable availability loss and intervention costs.
  • Improve decisions and reduce recurring errors through regular reviews.
  • Evaluate forecasting and automation outputs; provide evidence and requirements to Data, Ops Excellence, Internal Systems and Product, and validate improvements before wider use.

Requirements

What you’ll need
  • At least 5 years of relevant experience in supply-chain management, control tower operations demand and supply planning, marketplace operations or a similarly dynamic operating environment.
  • Proven experience leading an operational team, developing capability and setting clear decision, quality and performance standards.
  • Sound judgement in balancing service reliability, capacity constraints and commercial outcomes, including making timely decisions with incomplete information.
  • Strong analytical skills using spreadsheets, operational dashboards and BI tools; able to interrogate assumptions, diagnose causes and verify whether an intervention worked. SQL experience is an advantage.
  • Practical experience improving operational controls, planning-to-execution processes or automated workflows, with evidence of measurable results.
  • Strong communication and cross-functional influence, including clear escalation of operational risk and effective collaboration with commercial and technical teams.
  • Excellent written and verbal English.
  • Relevant study in Operations, Supply Chain, Engineering, Analytics or Business, or equivalent practical experience.
  • Experience in mobility, travel, logistics or another network with variable demand and constrained capacity is an advantage.
  • Practical use of AI and automation in operational decision support is an advantage.

Benefits

Comp & perks
  • Vibrant and fresh work environment
  • Flexible work-from-home policy
  • The tools you need to perform your daily tasks successfully
  • L&D personal budget
  • Private Insurance Plan
  • +4 extra PTO days annually
  • The unique opportunity to join “the next big thing” at ground level