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Destination Efficiency & Supply Manager
Welcome Pickups. Own the operating process for booking cut-offs, capacity limits, blocking and exceptions, within agreed decision rights and commercial guardrails.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supply chain management and operational decision-making, with a strong focus on capacity planning, demand forecasting, and performance improvement. Proven ability to lead teams, implement quality standards, and utilize analytical tools to enhance operational efficiency.
Highest-signal resume keywords
Supply Chain ManagementOperational Team LeadershipAnalytical SkillsDecision-Making Under UncertaintyExperience in Mobility or Logistics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Demand ForecastingCapacity PlanningOperational Controls ImprovementSQLAutomated Workflows
Soft Skills
Strong CommunicationCross-Functional CollaborationAnalytical Judgement
Tools & Technologies
SpreadsheetsOperational DashboardsBI ToolsAI in Decision Support
Industry Keywords
Control Tower OperationsMarketplace OperationsLogisticsTravelVariable Demand
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own the operating process for booking cut-offs, capacity limits, blocking and exceptions, within agreed decision rights and commercial guardrails.
- Detect and correct unnecessary blocking, configuration errors and insufficient protection against capacity risks; record the reasoning for material changes and verify their effect.
- Translate demand forecasts, capacity assessments, assignment patterns and live signals into timely demand control decisions by destination, date, time and vehicle category.
- Distinguish genuine supply shortages from forecast, data or configuration problems.
- Coordinate action with supply owners and escalate emerging service risks to Live Ops.
- Lead and develop the Destination Efficiency team, coach analytical judgement and organise workload and coverage around operational risk and seasonal demand.
- Establish decision standards, quality checks, review routines and escalation thresholds.
- Work with Supply Planning, Recruitment, Service Partner Management and Destination Operations on peak readiness and market recovery, with named owners for capacity gaps.
- Coordinate with Pricing on competitiveness and commercial constraints, and with Live Ops on operational risks and handoffs.
- Measure how control decisions affect successful fulfillment, avoidable availability loss and intervention costs.
- Improve decisions and reduce recurring errors through regular reviews.
- Evaluate forecasting and automation outputs; provide evidence and requirements to Data, Ops Excellence, Internal Systems and Product, and validate improvements before wider use.
Requirements
What you’ll need- At least 5 years of relevant experience in supply-chain management, control tower operations demand and supply planning, marketplace operations or a similarly dynamic operating environment.
- Proven experience leading an operational team, developing capability and setting clear decision, quality and performance standards.
- Sound judgement in balancing service reliability, capacity constraints and commercial outcomes, including making timely decisions with incomplete information.
- Strong analytical skills using spreadsheets, operational dashboards and BI tools; able to interrogate assumptions, diagnose causes and verify whether an intervention worked. SQL experience is an advantage.
- Practical experience improving operational controls, planning-to-execution processes or automated workflows, with evidence of measurable results.
- Strong communication and cross-functional influence, including clear escalation of operational risk and effective collaboration with commercial and technical teams.
- Excellent written and verbal English.
- Relevant study in Operations, Supply Chain, Engineering, Analytics or Business, or equivalent practical experience.
- Experience in mobility, travel, logistics or another network with variable demand and constrained capacity is an advantage.
- Practical use of AI and automation in operational decision support is an advantage.
Benefits
Comp & perks- Vibrant and fresh work environment
- Flexible work-from-home policy
- The tools you need to perform your daily tasks successfully
- L&D personal budget
- Private Insurance Plan
- +4 extra PTO days annually
- The unique opportunity to join “the next big thing” at ground level