Service Partner Operations Specialist

Welcome Pickups

. Monitor adherence to the performance management framework covering capacity, fulfilment and quality.

Posted 10/9/2026full-timeAthens • GreeceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational capability in supply chain management, with expertise in vendor management, performance monitoring, and process documentation. Proficient in using internal systems and tools to diagnose issues and support partner-side operations effectively.

Highest-signal resume keywords

Procurement ManagementVendor/Supplier ManagementOperational CapabilityProcess DocumentationCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain OperationsPerformance ManagementData AnalysisProcess ImprovementDocumentation Creation

Soft Skills

JudgmentAccountabilityCommunication

Tools & Technologies

CRMOps Intelligence HubDispatcher ToolingAI/Automation Tools

Industry Keywords

Capacity ManagementFulfillmentQuality AssuranceMarketplace OperationsLogistics

About the role

Key responsibilities & impact

Monitor adherence to the performance management framework covering capacity, fulfilment and quality.
Escalate process gaps, non-compliance and recurring failures to responsible teams.
Confirm partner onboarding is executed according to the agreed workflow and flag delays or unmet steps.
Coordinate monthly supply-growth planning and confirm Destination Operations Managers gather additional capacity from existing partners.
Flag input gaps and genuine supply shortages to the Service Partner Manager and Head of Supply.
Provide hands-on partner-side fulfilment and quality support when Destination Operations Managers lack capacity.
Resolve escalated CRM, back-office and product issues affecting partners.
Diagnose user errors versus genuine product or system bugs, document issues requiring Product or Engineering involvement, and close the loop with Support.
Create playbooks, SOPs and training material from established frameworks and processes.
Build team capability so Destination Operations Managers and local teams can operate independently.

Requirements

What you’ll need

2–4 years of experience in procurement, purchasing, vendor/supplier management or broader supply chain operations, comfortable with the mechanics of managing external supply against agreed terms and performance.
Able to hold other teams accountable to a defined process without owning them — governance without authority — with sound judgement on what to resolve directly versus escalate to the Service Partner Manager.
Comfortable in spreadsheets and dashboards, able to distinguish a real capacity, fulfilment or quality gap from noise.
Hands-on operational capability: able to work partner-side performance levers directly when backstopping a Destination Owner, not just coordinate them.
Demonstrated ability to turn a working process into clear, teachable documentation, playbooks and training material that another team can run independently.
Comfortable supporting tool design, testing and rollout; AI-curious, already using or keen to use AI/automation tools, with the judgement to check outputs rather than take them at face value.
Power-user fluency with internal systems (CRM, Ops Intelligence Hub, dispatcher tooling): able to diagnose issues, distinguish data input gaps and user errors from a genuine product bugs, and write clear escalations to Product/Engineering.
Excellent written and spoken English, with additional languages, and exposure to travel, mobility, logistics or marketplace operations, considered an advantage.

Benefits

Comp & perks

Vibrant and fresh work environment
Flexible work-from-home policy
The tools you need to perform your daily tasks successfully
L&D personal budget
Private Insurance Plan
+4 extra PTO days annually
The unique opportunity to join “the next big thing” at ground level