Customer Service Representative 1

Wellcove

. Provide customer service in a call center environment .

Posted 10/7/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a call center environment, with the ability to effectively communicate and assist clients regarding Medicare Supplement and Life Policies. Proficient in data entry and maintaining compliance with privacy regulations while managing inquiries and transactions.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsData Entry AccuracyKnowledge of Medicare PoliciesIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTyping 30 WpmBasic Math SkillsWindows-Based EnvironmentReading ComprehensionWriting SkillsProblem SolvingMulti-Factor AuthenticationClaims Status VerificationResearch Skills

Soft Skills

Effective CommunicationFlexibilityAttention to DetailAbility to Work IndependentlyTime Management

Tools & Technologies

Online TerminalSoftware System DataSmart Phone for CommunicationRemote Work Tools

Certifications & Qualifications

High School DiplomaGEDBackground Screening Clearance

Industry Keywords

Medicare SupplementLife PoliciesThird-Party AdministratorLong Term Care InsurancePrivacy Regulations

About the role

Key responsibilities & impact

Provide customer service in a call center environment
Receive and respond to telephone inquiries from policyholders, beneficiaries, providers, agents, and others
Provide information and assistance regarding Medicare Supplement and Life Policies for CHCS third-party administrator clients
Verify benefits and provide claims status information by accessing and updating software system data
Research company records to answer customer questions
Perform routine transactions and retrieve results from an online terminal
Maintain working knowledge of company products and services
Comply with privacy, confidentiality, and private health information regulations
Provide written and oral communication regarding inquiry status and resolution
Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities

Requirements

What you’ll need

High school diploma or general education degree (GED)
Six months related call center experience and/or training
Ability to type 30 wpm with 95% accuracy
Ability and flexibility to work various shifts as required
Ability to pass background screening and drug tests pre- and post-hire, including THC
Verification of high school, GED, or college diploma upon request
Timely responses from three professional references
Dedicated remote work location free from background noises, interruptions, and desk clutter
Reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes
Accurately entering data via Windows-based environment
Intermediate computer skills
Knowledge of basic math and English spelling and grammar
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to compute rates, ratios, and percentages and interpret bar graphs
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to sit for prolonged periods and use a computer and phone line
Ability to read, hear, speak, use a keyboard, reason, and problem solve
Ability to occasionally lift or move up to 15 pounds
Associate’s degree preferred
Experience with Long Term Care Insurance in a call center setting preferred
Two years related call center and customer service experience preferred

Benefits

Comp & perks

Remote work arrangement
Ability and flexibility to work various shifts as required
Reasonable accommodations for individuals with disabilities
Dedicated remote work location requirement
Ongoing reliable internet connection and smart phone for Multi Factor Authentication and communication purposes