Customer Service Representative, Contact Center

Wellcove

. Provide customer service in a call center environment by receiving and responding to telephone inquiries .

Posted 9/17/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a call center environment, with the ability to effectively communicate and resolve inquiries related to insurance policies. Proficient in data entry and maintaining confidentiality while adhering to company regulations.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsData Entry AccuracyInsurance KnowledgeRemote Work Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBasic Math SkillsWindows-Based EnvironmentTyping 30 WPM with 95% AccuracyResearch Skills

Soft Skills

Effective CommunicationProblem SolvingAttention to DetailCollaborationTime Management

Tools & Technologies

Computer TerminalsTelephonesOnline TerminalMulti Factor Authentication

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Medicare SupplementLife PoliciesPrivacy RegulationsConfidentialityLong Term Care Insurance

About the role

Key responsibilities & impact

Provide customer service in a call center environment by receiving and responding to telephone inquiries
Assist providers, agents, policyholders, and others with inquiries from third-party administrator clients, including Medicare Supplement and Life Policies
Provide information regarding insurance questions, including verification of benefits and claims status
Access and update software system data within company response standards
Research company records to obtain requested information
Perform routine transactions and retrieve results from an online terminal
Maintain working knowledge of company products and services
Comply with company regulations regarding privacy, confidentiality, and private health information
Provide written and oral communication regarding inquiry status and resolution
Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities
Work collaboratively while remaining accountable and able to work remotely and independently

Requirements

What you’ll need

High school diploma or general education degree (GED)
Six months related call center experience and/or training
Ability to pass background screening and drug tests pre- and post-hire, including THC
Verification of high school, GED, or college diploma upon request
Timely responses from three professional references
Dedicated remote work location free from background noises, interruptions, and desk clutter
Ongoing reliable internet connection
Access to a smartphone for Multi Factor Authentication and communication
Ability to type 30 wpm with 95% accuracy
Ability to work various shifts as required
Accurately enter data in a Windows-based environment
Intermediate computer skills
Knowledge of basic math, English spelling, and grammar
Ability to read and comprehend simple instructions, correspondence, and memos
Ability to write simple correspondence and present information effectively
Ability to perform arithmetic calculations, compute rates, ratios, and percentages, and interpret bar graphs
Ability to apply common-sense understanding to detailed written or oral instructions and standardized problems
Ability to sit for prolonged periods and use a computer and phone line
Ability to read, hear, speak, use a keyboard, reason, and problem solve
Ability to use office equipment such as computer terminals, telephones, and copiers
Ability to occasionally lift or move up to 15 pounds
Preferred: Associate’s degree
Preferred: Experience with Long Term Care Insurance in a call center setting
Preferred: Two years of related call center and customer service experience

Benefits

Comp & perks

Remote work arrangement
Ability and flexibility to work various shifts as required
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions