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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management within the pharmacy industry, focusing on client relationship building, contract negotiation, and strategic planning. Proficient in interpreting financial data and developing solutions that align with client objectives and corporate strategy.
Highest-signal resume keywords
Account Management ExperienceContract NegotiationClient-Facing Presentation SkillsPharmacy Industry KnowledgeStrategic Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements DocumentationWorkflow Diagram DevelopmentFinancial Data InterpretationContract ComplianceProcess Modeling
Soft Skills
Negotiation SkillsCollaboration SkillsOrganizational SkillsEffective CommunicationProblem-Solving Skills
Industry Keywords
Pharmacy IndustryManaged Care PrinciplesPharmacy ClaimsUnderwriting ProcessHealthcare Professionals
About the role
Key responsibilities & impact- Serve as the strategic liaison between assigned clients and HealthDyne/WellDyne
- Manage the total service experience and relationship for assigned accounts
- Establish and maintain relationships with client decision-makers, including medical and pharmacy directors, CEOs, benefit managers, and consultants
- Coordinate internal business, technology, and operations teams for assigned clients
- Define business rules, document business requirements, and develop workflow diagrams, functional hierarchies, process models, contracting, and fee schedules
- Coordinate leadership and operational support teams to solve issues and deliver plans and progress to clients
- Sell and introduce clients to new products and service offerings
- Organize and lead client business planning meetings, executive briefings, client meetings, and internal strategy planning
- Manage client trends, strategic plan development and execution, multi-level relationships, expansion opportunities, contract compliance, and renewals
- Collaborate with sales and underwriting on RFPs for existing clients
- Participate in new business and finalist presentations
- Educate clients on industry topics, product developments, and the competitive landscape
- Respond to internal and external issues and inquiries
- Provide implementation support, measurement standards, and revisions using applicable best practices
- Develop and implement client plans aligned with client objectives and corporate strategy
- Provide status reports and track tasks and business requirements to meet client and company objectives
- Identify and develop solutions to maximize departmental processes and procedures
Requirements
What you’ll need- Bachelor’s degree in health administration, business, pharmacy, or related field preferred
- 15+ years of proven industry experience may be acceptable in lieu of degree
- Minimum of 5 years of account management experience in a pharmacy or health-related field required
- Experience reading, interpreting, and negotiating contract terms required
- Experience interpreting financial data required
- Client-facing presentation experience required
- Good negotiation, facilitation, and collaboration skills
- Minimum of 2 years of pharmacy industry experience preferred
- Background as a pharmacy technician, or experience in mail order pharmacy or pharmacy technology, is a plus
- Knowledge of the pharmacy industry, underwriting process, pricing, medical and pharmacy terminology, pharmacy claims, and managed care principles and practices desired
- Strong organizational and planning skills
- Effective verbal and written communication skills
- Ability to learn and convey regulatory or technical information to clients, members, or healthcare professionals
- Ability to maintain confidentiality of patient information
- Ability to work independently and within a team environment
- Public speaking skills for large and small group situations
- Problem-solving skills
- May require additional coverage times outside regularly scheduled hours
Benefits
Comp & perks- Work from home primarily
- Travel to client visits and organizational meetings as needed
- Presence on video for internal meetings and external client presentations
- Ongoing learning and continuous product knowledge development
