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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmacy operations management, including compliance with regulatory standards, quality assurance, and pharmacovigilance. Proven ability to lead teams, develop training programs, and implement operational improvements to enhance service levels and patient safety.
Highest-signal resume keywords
Pharmacy Operations ManagementPharmacovigilanceRegulatory ComplianceLeadership DevelopmentQuality Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pharmacy Policy DevelopmentQuality Assurance ProtocolsAdverse Event ReportingData AnalysisCorrective Action PlanningInventory ManagementWorkflow AutomationPerformance ManagementTraining Material DevelopmentAudit Management
Soft Skills
Strong Communication SkillsAnalytical ThinkingProblem SolvingCollaborative LeadershipAbility to Manage Multiple Priorities
Certifications & Qualifications
Doctor of Pharmacy (PharmD)Active Pharmacist License
Industry Keywords
HIPAA ComplianceBoard of Pharmacy RequirementsClient SolutionsHealthcare PartnershipsOperational Excellence
About the role
Key responsibilities & impact- Oversee daily pharmacy operations and designated pharmacy program activities
- Manage dispensing processes, workflow, inventory, security procedures, and quality assurance activities
- Develop and maintain pharmacy policies, procedures, operational standards, program protocols, quality assurance protocols, work instructions, and training materials
- Support pharmacy staff through hiring, onboarding, training, competency development, coaching, performance management, and professional development
- Monitor and improve pharmacy operational performance, service levels, quality metrics, and program effectiveness
- Support implementation of designated pharmacy programs, technologies, workflows, automation opportunities, client solutions, and operational improvement initiatives
- Maintain relationships with regulatory agencies, vendors, clients, healthcare partners, and internal stakeholders
- Ensure compliance with Board of Pharmacy requirements, HIPAA standards, accreditation requirements, contractual obligations, client requirements, and program-specific requirements
- Support Board of Pharmacy inspections, internal audits, external audits, and client or vendor audits
- Manage pharmacy audits, inspections, corrective action plans, remediation activities, compliance reporting, and follow-up documentation through closure
- Oversee pharmacovigilance activities, including adverse event intake, triage, documentation, evaluation, escalation, reconciliation, and timely reporting
- Review adverse events, product complaints, medication errors, and safety-related reports for completeness, accuracy, seriousness, expectedness, reportability, and follow-up actions
- Lead or support investigations, root cause analysis, corrective and preventive action planning, and continuous improvement initiatives
- Ensure staff training on adverse event identification, documentation, escalation pathways, privacy requirements, and patient safety expectations
- Prepare and present clinical quality, pharmacovigilance, and patient safety performance updates to leadership, clients, vendors, and regulatory or accreditation stakeholders
Requirements
What you’ll need- Doctor of Pharmacy (PharmD) or equivalent Bachelor of Science in Pharmacy degree required
- Active, unrestricted pharmacist license required
- Five or more years of experience in pharmacy operations
- Working knowledge of pharmacovigilance, adverse event intake, safety reporting, or willingness to complete required training upon hire
- Strong communication skills with the ability to partner effectively with pharmacy practice, operations, compliance, quality, IT, vendors, clients, and leadership stakeholders
- Ability to manage multiple priorities, complex projects, competing deadlines, and operational demands in a fast-paced, regulated environment
- Analytical thinking and problem solving
- Demonstrated leadership skills with the ability to motivate teams, support staff development, and guide teams through complex or high-priority events
- Excellent written and verbal communication skills across clinical, operational, technical, regulatory, and executive audiences
- Strong analytical skills to evaluate data, identify trends, assess risk, determine root causes, and recommend practical improvement actions
- Ability to lead continuous quality improvement, corrective action planning, audit readiness, and operational performance improvement activities
- Collaborative leadership style with commitment to patient safety, compliance, accountability, quality, and operational excellence
- Ability to work in a typical office environment with prolonged sitting and operate standard computer and phone equipment
Benefits
Comp & perks- Equal opportunity employment
- Some travel may be required