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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and client services within Pharmacy Operations, ensuring successful client implementations and adherence to contractual requirements. Possesses strong communication and organizational skills to facilitate interdepartmental collaboration and lead strategic initiatives.
Highest-signal resume keywords
Project Management ExpertisePharmacy Operations KnowledgeClient Services ExperienceAdvanced Communication SkillsImplementation Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningRequirements GatheringProcess EvaluationProblem SolvingDocumentation Skills
Soft Skills
Interpersonal SkillsMultitaskingTime ManagementAdaptabilityTeam Leadership
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointSalesforce.com
Industry Keywords
Prescription Benefit ManagementMail Order PharmacySpecialty Pharmacy ServicesContinuous Product Knowledge DevelopmentContractual Compliance
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Oversee HealthDyne client implementations and related change management
- Coordinate internal operational functions for prescription benefit management, mail order, and specialty pharmacy services
- Successfully onboard large, complex clients with unique service requirements
- Provide program-level project management leadership
- Serve as primary implementation operations contact for strategic partners
- Support Sales and attend finalist meetings
- Manage key strategic client and partner implementations and strategic initiatives
- Apply project management expertise to HealthDyne operational processes and procedures
- Provide Sales and Client Service support through direct customer contact
- Execute projects in compliance with contractual requirements
- Oversee implementations and create and maintain detailed project plans
- Facilitate requirements-gathering sessions and project status meetings
- Report overall project health throughout the organization
- Facilitate interdepartmental communication involving Finance, IT, Mail Pharmacy Operations, Specialty Pharmacy Operations, Hub Services, and other departments
- Lead development and documentation of Standard Implementation Procedures
- Produce objective reports for HealthDyne leadership regarding critical path items, opportunities, and overall customer standing
- Communicate and position information appropriately for various client types
- Execute post-implementation improvement initiatives and develop processes to mitigate future implementation risks
- Perform other duties as assigned
Requirements
What you’ll need- College four-year degree or a minimum of 5 years' experience in client services or project management
- Experience working in Pharmacy Operations/Technology and/or project management work history
- Ongoing learning in the pharmacy industry and continuous product knowledge development in PBM, pharmacy practices, product offerings, pricing components, and company capabilities and limitations
- Ability to manage multiple projects to successful and timely conclusion
- Superior internal and external communication skills, including speaking in front of groups
- Ability to prepare for, lead, and direct internal and external meetings
- Excellent interpersonal, written communication, and documentation skills
- Advanced project planning skills with attention to detail and ability to prioritize and meet deadlines
- Ability to use logical methods to solve problems and develop effective solutions
- Ability to evaluate processes and suggest changes for efficient, timely, and accurate delivery
- Ability to analyze, interpret, and organize information clearly and concisely
- Expert knowledge of desktop applications including Microsoft Outlook, Word, Excel, and PowerPoint
- Salesforce.com knowledge is beneficial
- Ability to adapt and be flexible
- Excellent multitasking and time management skills
- Ability to work independently and support, contribute to, and lead teams
Benefits
Comp & perks- Some travel may be required
- EOE M/F/D/V