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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and client services within Pharmacy Operations, ensuring successful client implementations and adherence to contractual requirements. Possesses strong communication and organizational skills to facilitate interdepartmental collaboration and lead strategic initiatives.
Highest-signal resume keywords
Project Management ExpertisePharmacy Operations KnowledgeClient Services ExperienceAdvanced Communication SkillsImplementation Process Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningRequirements GatheringProblem SolvingInformation AnalysisDocumentation Skills
Soft Skills
Interpersonal SkillsLeadershipFlexibilityTime ManagementMultitasking
Tools & Technologies
Salesforce.comMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Prescription Benefit ManagementMail Order PharmacySpecialty Pharmacy ServicesChange ManagementClient Onboarding
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Oversee HealthDyne client implementations and related change management
- Coordinate internal operational functions for prescription benefit management, mail order, and specialty pharmacy services
- Lead successful onboarding of large, complex clients with unique service requirements
- Serve as primary implementation operations contact for strategic partners
- Support Sales and attend finalist meetings
- Manage key strategic client and partner implementations and strategic initiatives
- Apply project management expertise and HealthDyne operational processes to facilitate successful implementations
- Provide Sales and Client Service support through direct customer contact
- Execute projects in compliance with contractual requirements
- Create and maintain detailed project plans, facilitate requirements-gathering sessions and status meetings, and report project health
- Facilitate interdepartmental communication across Finance, IT, Mail Pharmacy Operations, Specialty Pharmacy Operations, Hub Services, and other departments
- Lead development and documentation of Standard Implementation Procedures
- Report critical path items, opportunities, and overall customer standing to the HealthDyne leadership team
- Deliver appropriately positioned information to various client types
- Execute post-implementation improvement initiatives and develop processes to mitigate future implementation risks
- Travel occasionally as required
Requirements
What you’ll need- College four-year degree or a minimum of 5 years' experience in client services or project management
- Experience working in Pharmacy Operations/Technology and/or project management
- Ongoing learning in the pharmacy industry and continuous product knowledge development in PBM, pharmacy practices, product offerings, pricing components, and company capabilities and limitations
- Ability to manage multiple projects to successful and timely conclusion
- Superior internal and external communication skills, including speaking in front of groups
- Ability to prepare for, lead, and direct internal and external meetings
- Excellent interpersonal, written communication, and documentation skills
- Advanced project planning skills with attention to detail and ability to prioritize and meet deadlines
- Ability to use logical methods to address problems and develop effective solutions
- Ability to analyze, interpret, and organize information clearly and concisely
- Expert-level knowledge of desktop applications including Outlook, Word, Excel, and PowerPoint
- Salesforce.com knowledge is beneficial
- Ability to adapt and be flexible, multitask, and manage time effectively
- Ability to work independently and support, contribute to, and lead teams
Benefits
Comp & perks- No benefits or compensation extras specified