Veterinary Receptionist

WellHaven Pet Health Hazel Dell

. Greet clients and patients in a positive and friendly manner .

Posted 10/5/2026full-timeVancouver • Washington • United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage client interactions effectively, schedule appointments, and maintain accurate documentation. Proficient in basic veterinary technical skills and familiar with MS Office products to support daily operations.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingEffective Communication SkillsBasic MS Office ProficiencyVeterinary Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 40+ WpmBasic Veterinary Technical SkillsPatient Intake and DischargeCashier DutiesMedical Chart Documentation

Soft Skills

Positive AttitudeExcellent Phone DemeanorMultitasking AbilityFlexibilityConflict Resolution

Tools & Technologies

PIMsScheduling SoftwareMS Office (Word, Excel)Email Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Veterinary ServicesClient EducationOSHA StandardsAnimal RestraintCustomer Complaints

About the role

Key responsibilities & impact

Greet clients and patients in a positive and friendly manner
Manage incoming calls and schedule veterinary appointments
Convert more than 20% of new-client incoming calls into scheduled appointments
Promote Care Companion Plans and services
Make weekly reminder calls to clients due or overdue for services
Perform patient intake and discharge
Facilitate client education and use of the online pharmacy
Handle cashier duties, reconcile the cash drawer, and complete opening and closing processes
Maintain accurate medical charts and documentation
Coordinate with the veterinary team to streamline patient flow and enhance client experience
Maintain a clean and inviting reception area
Resolve customer complaints
Adhere to OSHA standards and company policies
Learn basic veterinary technical skills, including animal restraint and lab duties
Perform other assigned responsibilities

Requirements

What you’ll need

High School Diploma or equivalent
1+ years of customer service experience, preferably front desk or call center experience in a fast-paced environment
1+ years of experience working with computers (typing, email, other software)
Experience handling dogs, cats, and exotic animals
Typing 40+ wpm
Basic MS Office products (Word, Excel) and email systems
Strong customer service focus
Excellent phone demeanor
Effective communication skills
Ability to learn new computer software systems (PIMs, scheduling, etc.)
Ability to multitask in a fast-paced environment
Ability to lift 25+ pounds and perform standing, walking, and reaching
Flexibility to work 10+ hour shifts, weekends, evenings, and holidays
Ability to work onsite; remote work is not available
Veterinary experience is a plus, but not required

Benefits

Comp & perks

Positive culture and strong mentorship
Opportunities for growth
Equal opportunity employment
Reasonable accommodation for qualified employees with disabilities