Artificial Intelligence Solutions Director

Wells Fargo

. Manage and develop the Fargo AI roadmap across intent understanding, multi-turn conversation, agent orchestration and routing, and context and memory .

Posted 10/27/2026full-timeUnited StatesLead💰 $215,000 - $355,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing AI platforms, particularly in natural language processing and conversational AI, while ensuring compliance with responsible AI practices and model risk management. Proven ability to lead teams and develop strategies that align with business objectives in the banking and financial services sector.

Highest-signal resume keywords

Artificial Intelligence Solutions ExperienceProduct Leadership for Conversational AINatural Language UnderstandingModel Risk ManagementPlatform Product Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Natural Language ProcessingIntent DesignConversation DesignAPIsOrchestrationRetrieval/Context ManagementModel EvaluationAI Quality FrameworksDigital BankingAI Standards Development

Soft Skills

LeadershipCollaborationInfluencingTalent DevelopmentStrategic Decision-Making

Industry Keywords

BankingFinancial ServicesRegulated IndustryGovernanceRisk IdentificationEscalationRemediationInternal CustomersQuality MeasuresAI-Powered Digital Assistant

About the role

Key responsibilities & impact

Manage and develop the Fargo AI roadmap across intent understanding, multi-turn conversation, agent orchestration and routing, and context and memory
Provide leadership, management and direction on platform standards
Develop platform strategies balancing shared capabilities with line-of-business priorities and treating line-of-business crews as internal customers
Make strategic decisions on natural language processing, large language models and agentic orchestration
Understand market options including models, orchestration frameworks and agent protocols, and educate partners on these opportunities
Collaborate and influence across Technology, UI Design, Model Development and Model Risk
Lead the team to achieve objectives against quality measures such as accuracy, containment, latency and hand-off-to-human rate
Ensure responsible AI practices, guardrails and model risk requirements are built into the platform
Develop and guide a culture of talent development to meet business objectives and strategy
Support Wells Fargo's AI-powered digital banking assistant, Fargo, which provides personalized guidance, proactive insights and self-service to millions of customers
Fulfill applicable risk and compliance program responsibilities, including monitoring, governance, risk identification, escalation and remediation

Requirements

What you’ll need

10+ years of Artificial Intelligence solutions experience, or equivalent experience demonstrated through one or a combination of work experience, training, military experience, or education
4+ years of management or leadership experience
Product leadership for conversational AI, LLM or agentic AI platforms at scale
Experience with natural language understanding, intent design and conversation design
Platform product management experience serving multiple internal customers
Technical fluency with APIs, orchestration, retrieval/context management and model evaluation
Experience with model risk management and responsible AI in a regulated industry
Experience defining and operating AI quality and evaluation frameworks
Experience in banking or financial services digital channels
Ability to travel up to 10% of the time
This position is not eligible for Visa sponsorship

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available