Bilingual Personal Banker

Wells Fargo

. Build customer relationships through proactive outreach .

Posted 10/14/2026full-timeAsheville • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on building relationships and providing tailored banking solutions. Proficient in compliance with financial regulations and capable of handling complex transactions while maintaining a high level of customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceBilingual Proficiency in Spanish/EnglishSAFE RegistrationLoan Originator Requirements ComplianceExperience with Complex Transactions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementBank Product KnowledgeCash HandlingFraud DetectionTechnology EducationService Request ProcessingCredit Application SubmissionRegulatory ComplianceEscalation ProceduresFinancial Needs Assessment

Soft Skills

Proactive OutreachJudgment and Decision-MakingTeam CollaborationConflict ResolutionEffective Communication

Certifications & Qualifications

SAFE Registration

Industry Keywords

Regulation ZFinancial Responsibility StandardsCustomer EngagementRisk ManagementMilitary Experience

About the role

Key responsibilities & impact

Build customer relationships through proactive outreach
Propose appropriate products, services, and digital solutions to help customers succeed financially
Assist with opening new accounts, completing service requests, and submitting credit applications
Receive direction from managers and exercise judgment within defined policies and procedures
Develop understanding of bank products and services and connect them to customer needs
Interact with customers to demonstrate care and build relationships
Provide appropriate options for bank products and services
Refer customers’ financial needs to other bankers and partners as needed
Maintain cash drawer, handle and balance cash, and complete service-related tasks
Support customers and employees in resolving or escalating concerns or complaints
Follow Wells Fargo risk, compliance, governance, monitoring, and escalation requirements

Requirements

What you’ll need

6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education
Bilingual speaking and listening proficiency in Spanish/English
Must take and pass required language assessment
Ability to work a schedule that may include most Saturdays
SAFE registration required at the time of employment
Must meet Loan Originator requirements under Regulation Z
Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards
Successful candidates must meet ongoing regulatory requirements, including additional screening if necessary
This position is not eligible for Visa sponsorship
Customer service experience handling complex transactions across multiple systems
Experience engaging customers through phone or email outreach
Ability to educate customers about technology and mobile banking
Experience fostering customer relationships and working with teams
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action
Relevant military experience may include military protocol, personnel benefits management, military orders, wartime readiness, human resources, or recruiting
Proficiency in sourcing, acquiring, building, and maintaining customer and colleague relationships

Benefits

Comp & perks

Robust benefits
Competitive compensation
Programs designed to support work-life balance and well-being
Community investment opportunities
Equal opportunity employer
Medical accommodation support during recruitment
Drug-free workplace